Customer Service Representative (Mornings & Day Time)

Updated: 5 months ago
Deadline: 26 Sep 2023

This position is a part of the Non-Academic Staff Association (NASA).

This position has an end date of 4/30/2024.

Location - South Campus Edmonton - Saville Community Sports Centre - West (SCSC-W).

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Working for the Department/Faculty 

Campus & Community Recreation offers programs and facilities aimed to meet the needs and interests of the broad range of communities that we serve. From group exercise to individualized personal training; from healthy living activities to physical assessments preparing for specific work environments; from recreational sports to elite sport training; and a range of ethnic and cultural dance, Campus & Community Recreation has the breadth and depth of activities to enhance the experiences of students, staff and community members alike

The role of Campus & Community Recreation is to contribute to the overall academic vision of the university. We support our communities (students, staff, faculty, and community members) to explore and enhance their physical, mental, emotional, and spiritual well-being through physical and social activity. We strongly believe in the power of recreational activities to support these needs.

Campus & Community Recreation has three facilities on the University of Alberta South Campus – Foote Field and the Saville Community Sports Centre (East and West). Foote Field features competition level artificial turf, track, and grass field, as well as a multi-use plaza, conference room, and lounge space. East facilities feature a curling rink (10 sheets), tennis courts (8 courts), fitness centre, bar and lounge, sport performance centre, and various multi-purpose spaces. West facilities feature nine gymnasiums, a competition gym, gymnastics centre, fitness studio, classrooms and food, and beverage services. The Outdoor Tennis Centre features 8 tennis courts. The sport and recreation faclities on the south campus experience over 3.4 million visits per year.


Reporting to the Customer Service Coordinator, the Customer Service Representative is an integral member of the Campus & Community Recreation Saville Community Sports Centre – West (SCSCW) team. Campus & Community Recreation supports the management of sport and recreation facilities, programs, services and events serving a variety of communities including University of Alberta students, staff, Faculty and general community members. Campus & Community Recreation also supports the facility and service needs of the Faculty of Kinesiology, Sport, and Recreation and the Varsity Athletics programs through the provision of dedicated sport and recreation space for teaching, research, training, and competition.

This position is located at the Saville Community Sports Centre - West (SCSC-W) which is a multi-use recreation facility located on the South Campus of the University of Alberta.  The facility is operated in partnership with the GO Sports partners and primarily services a community client.

**Please note that this position must be available to work mornings and daytime hours on a regular basis. Days of work are from Monday-Sunday and include hours within the range of 5:30am-2:30pm.**


  • Respond to patron inquiries regarding programs, events and general information while providing exceptional customer service
  • Enter program registrations, process payments with excellent attention to detail
  • Direct or respond to all incoming phone, fax and email inquiries/comments in a positive and welcoming way
  • Demonstrate an overall understanding of the facilities used and direct people accordingly
  • Conduct daily opening and closing procedures
  • Help people from our community reach their goals by providing accurate and helpful information on all programming

Minimum Qualifications

  • High School Diploma required
  • Current Intermediate First Aid, CPR Level C and AED training is required
  • Ability to work successfully in a busy, fast-paced environment where teamwork and good communication is required
  • Knowledge of computers and relevant software applications (i.e.Google Apps, Microsoft Word & Excel, Intelligenz)
  • Strong Front Line Customer Service Skills Excellent verbal and written communication skills
  • Attention to Detail

Preferred Qualifications

  • Experience in recreation management software is an asset
  • Strong cash handling skills and experience with the processing of cheques, debit, and credit cards is an asset

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

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