Customer Service Associate

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits .

Location - South Campus

This position is located at the Saville Community Sports Centre - West (SCSC-W) which is a multi use recreation facility located on the South Campus of the University of Alberta.

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just. 

Department summary

Campus & Community Recreation offers programs and facilities aimed to meet the needs and interests of the broad range of communities that we serve. From group exercise to individualized personal training; from healthy living activities to physical assessments preparing for specific work environments; from recreational sports to elite sport training; and a range of ethnic and cultural dance, Campus & Community Recreation has the breadth and depth of activities to enhance the experiences of students, staff and community members alike

The role of Campus & Community Recreation is to contribute to the overall academic vision of the university. We support our communities (students, staff, faculty, and community members) to explore and enhance their physical, mental, emotional, and spiritual well-being through physical and social activity. We strongly believe in the power of recreational activities to support these needs.

Campus & Community Recreation has two facilities on the University of Alberta South Campus – Foote Field and the Saville Community Sports Centre (East and West). Foote Field features competition level artificial turf, track, and grass field, as well as a multi-use plaza, conference room, and lounge space. East facilities feature a curling rink (10 sheets) , tennis courts (8 courts), fitness centre, bar and lounge, sport performance centre, and various multi-purpose spaces. West facilities feature nine gymnasiums, a competition gym, gymnastics centre, fitness studio, classrooms and food, and beverage services. The sport and recreation faclities on the south campus experience over 3.4 million visits per year.

Position summary

Reporting to the Customer Service Coordinator, the Customer Service Associate is an integral member of the Campus & Community Recreation Saville Community Sports Centre – West (SCSCW) team.  Campus & Community Recreation supports the management of sport and recreation facilities, programs, services and events serving a variety of communities including University of Alberta students, staff, Faculty and general community members.  Campus & Community Recreation also supports the facility and service needs of the Faculty of Kinesiology, Sport, and Recreation and the Varsity Athletics programs through the provision of dedicated sport and recreation space for teaching, research, training, and competition.

This position is located at the Saville Community Sports Centre - West (SCSC-W) which is a multi use recreation facility located on the South Campus of the University of Alberta.  The facility is operated in partnership with the GO Sports partners and primarily services a community client.

The Customer Service Associate will provided frontline customer service on a day-to-day basis at the Saville Community Sports Centre – West (SCSCW). The Associate will provide support and direction to casual customer service staff members working with the facility to ensure high quality service.  The CS Associate will assist with daily oversight of the reception and customer service duties for the SCSC-W and also provide administrative support in the day-to-day functions of the Customer Service desk.  This position will assist in a number of key areas including: staff training; information coordination/dissemination; and financial transactions. The Associate will provide leadership to casual customer service staff regarding facility activities and have a strong communication role with promoting programs, memberships and events to the general public. In addition to the customer service area, this position will assist with administrative aspects such as building facility schedules and implementing procedures and processes related to Saville Community Sports Centre – West memberships, drop in use and facility bookings.

**Please note that this position will have a normal work schedule Tuesday-Saturday and be scheduled primarily evening shifts as required

Duties

• Responds to patron and general public inquiries regarding memberships, policies and procedures, and the services offered by the Saville Community Sports Centre (SCSC) and Foote Field
• Proficient and efficient use of Recreation Management software (RMS) and taking a lead role in training casual staff in use of each module;
  • Assists with the development of facility schedules and google calendar entries;
• Provides post event evaluation for future planning purposes and makes recommendations to the Managers to improve event quality
  • Assists with casual staff training and shadow shifts, observing that casual staff are proficient in their duties;
• Provide ongoing follow up in specific areas for staff including emergency procedures, general desk duties, administrative functions in RMS and procedures related to facility policies
• Understands, fulfills and promotes the health, safety and environment responsibilities as defined in the University’s Health and Safety Policy;

Minimum Qualifications

• High School Diploma;
• Current Standard First Aid (within 3 years) and Level C CPR (within 1 year);
• HSE Supervisory Development program training is mandatory upon hire;
• Excellent communication skills and public relations skills

Preferred Qualifications

• Experience in Recreation Management Software training is an asset;
• Degree in Kinesiology, Sport and Recreation and understanding of facility operation is an asset;
• Ability to multi-task and work in a fast paced environment

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.