Customer Experience Representative

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Customer Experience Representative
Job ID #2023
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Job Information

Positions Available

1

Closing Date

25 Apr 2024

Type

Temporary Part-Time

Location

Edmonton AB

Remote Option

None

Department

shop AT NAIT

School

Retail & Ancillary Services

Campus

Main Campus

Detailed Job Description

In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at  www.nait.ca/careers

 

NOTE: This is a temporary position ending on or before November 15th, 2025 (18 months from start date) with the possibility of extension. The successful candidate must be availability for varied shifts throughout the school year to support business needs.

 

This position includes a variety of shifts flexing between the hours of 8am and 5:30pm including movement/shifts between Patricia, Souch and Main campus based on business needs.

Are you an engaged, customer-focused individual who is looking to work with an energetic team?  Are you an independent thinker who shows initiative? shop AT NAIT is looking for a creative, professional individual to join our team and provide outstanding customer experiences. We are more than just a bookstore, and not only will you serve those who walk in our doors, you will provide digital course material support, transfer inventory between the sales floor to designated warehouses and assist in fulfilling web and special orders. Attention to detail is a must in this role and accurately processing transactions is of fundamental importance.  Shop At NAIT is committed to serving student success and we invited applicants to apply who are equally passionate about joining us in this commitment.  

 

Key Responsibilities:

• Accurately transfer inventory from sales floor or warehouse as required 
• Process sales and web orders in an efficient manner, modelling accuracy
• Support the picking and fulfillment of web and special orders, transfers and returns.
• Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner.
• Support the process of receiving, counting, tagging, and organizing inventory and customer orders
• Prepare merchandise for sale and assist in the promotion of products and specials
• Replenish floor stock and keep team informed of product sell-through observations
• When helping at the satellite campuses liaise with Buyers at Main campus to ensure students and staff needs are met
• Enact loss-prevention strategies in order to support a secure shopping environment

 

Skills & Abilities:

• A positive, respectful attitude with skills in teamwork and customer service
• Excellent communication and interpersonal skills
• Attention to detail, planning and prioritizing skills, the ability to act with urgency to meet deadlines, and organizational skills are strong assets
• Ability to complete work accurately and in a timely manner
• A strong working knowledge of the Microsoft Office Suite and previous experience with a Retail Inventory Management system
• Flexibility to work varied shifts and hours to support business need  
• The ability to lift 50 lbs (boxes of product), stand/walk for a majority of each shift, plus a willingness and ability to use a pallet jack

 

Qualifications:

• A current drivers license would be an asset and easy access to a vehicle as our two satellite campuses are difficult to get to on public transit.  
• Must have previous experience in a retail or customer service environment where focus was on providing an excellent customer experience 
• Point of Sale experience is necessary to be successful in the role 
• Completion of grade 12 and a combination of experience and education related to the role

 

Remuneration: $24,634.27 - $32,705.71 (based on a 29 per hour work week) annually, plus a comprehensive benefits package. (Classification – Customer Service Rep l).                           

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.                  

Please submit a resume and cover letter to be considered for this opportunity.

 

About NAIT

At NAIT, people matter. 

We’re proud to have been named one of Alberta’s Top Employers  for 13 consecutive years. Developing an engaging, supportive, and rewarding work culture is something we take seriously. We know that people are our biggest asset – they are what makes NAIT a great place to work.   

At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. We are committed to equity, diversity and inclusion  and are a proud partner of the Canadian Centre for Diversity and Inclusion  and Pride at Work Canada.  NAIT is committed to advancing equity and cultivating inclusion throughout the hiring process. We especially encourage applications from Aboriginal and Indigenous people, Black and racialized people, gender and sexually diverse (2SLGBTQIA+ and women) people, immigrants, and people with disabilities.

 

What we offer

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition, and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two. 

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more. 

 

Additional requirements

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service  (IQAS)

www.alberta.ca/iqas-contact.aspx.

 

Accommodations

NAIT is an inclusive employer and strives to hire a diverse workforce. If you are contacted by us regarding a job opportunity, please don’t hesitate to contact us if you require any accommodation during the selection process. Please contact us via email at [email protected].

 

We thank you for your application, however, only those selected for an interview will be contacted.

#LI-JN1   #LI-Onsite  

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