Conferences Operations Staff (Seasonal – Auxiliary)

Staff - Union

Job Category
CUPE 116

Job Profile
CUPE 116 Hourly - Houseperson

Job Title
Conferences Operations Staff (Seasonal – Auxiliary)

Department
Housestaff | Conferences and Accommodation | Student Housing and Hospitality Services

Compensation Range
$24.04 - $25.28 CAD Hourly

Posting End Date
March 12, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Sept 7, 2024

There are 4 Conference Operations Staff Auxiliary (Seasonal) positions available. The term is May 1, 2024 until September 7, 2024.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Summary

Positions in this classification prepare room venues, configure and troubleshoot Audio Visual equipment, and provide general assistance for conferences and miscellaneous meetings. Positions also support Conferences and Accommodation’s ongoing and seasonal hotel accommodations by configuring, installing and troubleshooting hotel room technology.
Organizational Status
Reports to Head Houseperson and takes direction from the Manager, Meeting Spaces and Support Services.
Work Performed

• Loads equipment, tables, chairs, furnishings, supplies, and other related material into vehicle, drives transport vehicle to destination and unloads.

• Sets up and removes tables, chairs, floor coverings, dividers, decorations and other related equipment and furniture for all conference venues.

• Services conference venues by supplying and placing water, glasses, table coverings, demonstration materials, supplies and other miscellaneous exhibit equipment as required.

• Attends conference venues and facilities to monitor status and provide on-site assistance to conference organizers and attendees.

• Connects and operates audiovisual panels, microphones, personal address systems and projectors. Provides instructions and troubleshooting to clients on operation during their events.

• Performs minor cleanup work in meeting rooms and common areas as required.

• Installs and removes flags, notices and road signs.

• Provides information to guests and the public in response to inquiries relating to conference activities and locations.

• Transports messages, supplies, or packages by foot or bicycle.

• Contacts Campus Security or RCMP if safety or security of persons, event or facilities is in jeopardy.

• Assists emergency response personnel during fire alarms, medical emergencies, police inquiries and any other emergency to ensure and maintain a safe and secure environment for staff and guests.

• May monitor residence property and grounds for potential intruders and report security breaches or risks to the appropriate authorities.

• May write shift activity reports and record activity in area log book.

• Installs, configures and provides ongoing support for hotel accommodations technology including VOIP phones and Television products.

• Monitors customer specifications using in-house software. Views and edits work orders and floorplans to provide accurate event setups reflecting inventory provided to the client.

• Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

Consequence of Error/Judgement
An ineffective delivery of service or the inability to maintain a customer service aptitude negatively impact client meetings, impair service delivery in other sections of the Conference Centre, or can hurt the Conference Centre s image.
Determines sequence of duties and response to client requirements. Inappropriate decisions may impair service delivery, harm the reputation of Conferences and Accommodation or even jeopardize future working relationships with groups and clients.
Supervision Received
Reports to the Head Houseperson and takes direction from the Manager, Meeting Spaces and Support Services. Work is performed under general supervision in accordance with standard practice and reviewed on completion for adherence to standards. Unusual problems are referred to supervisor. Works from oral and written instructions, simple drawings, floor plans, and within policies and procedures guidelines.
Supervision Given

May assist in training of new Housestaff.

Minimum Qualifications
High school graduation and a valid BC driver's license or an equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• A valid BC driver's license and safe driving record is required.

• Ability to work a flexible schedule which may include mornings, evening, graveyards, weekends and holidays.

• Good verbal and written communication skills; demonstrated accuracy and attention to detail.

• Familiarity with location and layout of campus facilities.

• Strong knowledge and familiarity with Audio Visual equipment including connections of wireless microphones and receivers, Personal Address systems, portable projectors and other AV hardware.

• Physical ability to lift 30 kg.