Clinic Assistant (TERM)

Date Posted: 03/13/2024
Req ID: 36532
Faculty/Division: Faculty of Kinesiology & Physl Ed.
Department: Faculty of Kinesiology & Physl Ed
Campus: St. George (Downtown Toronto)
Position Number: 00034134

Description:

About us:

The University of Toronto’s Faculty of Kinesiology and Physical Education is globally recognized for developing and advancing knowledge about the interactions of physical activity and health through outstanding undergraduate and graduate education programs, cutting-edge research and the delivery of sport, recreation and high performance athletic opportunities for students, staff, faculty and community members across the three campuses. In achieving this vision, the Faculty is guided by values of integrity, respect, equity and diversity. kpe.utoronto.ca.

Your opportunity:

Under the general supervision of the Clinic Manager or Head Therapist, the incumbent provides a range of services in support and operation of the front desk reception in the David L. MacIntosh Sport Medicine Clinic. This includes providing front desk reception by greeting customers and directing inquiries/requests; handling incoming and outgoing calls; registering patients, ensuring all patient charts are completed; maintaining all appointments for sport physicians, orthopaedic surgeons, consultants, and therapists; invoicing for all patient services including OHIP, provincial or private, and submission and reconciliation of these records; creating and maintain a tracking system for outstanding invoices; managing the sale of products, including assisting patients with fitting of bracing products, producing invoices, accepting payments for services rendered, creating deposit, and reconciling accounts; uploading health care professional’s reports and ensuring all relevant documents are available; acting as liaison between hospital administrators, orthopaedic surgeons, laboratories, referring clinics, physicians, drug representatives, and sport organizations; providing scanning, photocopying and faxing services; training and supervising part-time receptionists work study students and assisting with the registration of student therapists; and assisting with the collection of statistical data.

Your responsibilities will include:

• Scheduling appropriately health care professional appointments and resolving any scheduling conflicts, as well as monitoring status of patients and queue system
• Registering, updating and maintaining patient records in the EMR (electronic medical software) system
• Providing detailed information on clinic procedures and protocols
• Billing, processing invoices, balancing financial transactions against sales on a daily basis as well as informing patients of outstanding balances and missed payments
• Liaising with external health service providers to ensure access to services
• Training and supervising part-time clinic aides, receptionists, and work study students
• Updating statistical data and reports
• Understanding bracing products and sizing requirements

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three years in a clinic setting; sport medicine clinic preferred
• Experience handling financial transactions (debit, credit, cheques), handling invoice payments and collections
• Experience working with a multiple-line telephone system.
• Experience using electronic medical record software (OSCAR preferred) and patient information databases (FUSION preferred)
• Strong interpersonal and communication skills, both oral and written.
• Excellent organizational skills; demonstrated attention to detail, problem solving ability and judgement.
• Working knowledge of orthopaedic medical terminology and an understanding of bracing supplies is an asset.

Assets (Nonessential):

• Working knowledge REDCap software

To be successful in this role you will be:

• Communicator
• Diligent
• Multi-tasker
• Organized
• Problem solver
• Punctual
• Team player

Closing Date: 03/22/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term - Ending June 30, 2025
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 10 -- $69,455 with an annual step progression to a maximum of $88,819. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Athletics

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.