Classroom Technical Co-Pilot

Date Posted: 02/06/2024
Req ID: 35898
Faculty/Division: VP & Provost
Department: Learning Space Management
Campus: St. George (Downtown Toronto)
Position Number: 00050598

Description:

About us:

Learning Space Management (LSM) has a focus on learning space excellence with the mandate of stewardship of the University’s classrooms and testing space, encompassing all aspects including the delivery of academic activities through academic scheduling, classroom design, instructional technology and accommodated testing. This holistic perspective allows each member of the team to work together, share experiences and better understand how their decisionsand deliverables impact other team members and results. In this way, we can better leverage opportunities and synergies amongst the team as well as with the broader University community to better serve and support the University’s mission.

Your opportunity:

As part of the Tech2U initiative, which will be focused on supporting the right technology for instructional needs in the classroom, this role will be responsible for supporting and providing excellent customer service to faculty, staff and other users of the classroom technology provisioned in the instructional spaces used by the University community in pursuit of the curricular and co-curricular mission by: conducting hardware and software installation, maintaining electronic classroom technology (including preventative maintenance and servicing), setting-up and operating a broad range of technical equipment in classrooms (e.g. projection systems, computer systems operations for classrooms), and operating video- conferencing facilities.

Your responsibilities will include:

• Responding to service requests in a timely fashion, resolving issues within the scope of the role and escalating as required
• Setting up and troubleshooting audio-visual equipment (e.g. video-conferencing, projection systems, classroom computer systems)
• Providing instruction on how to use equipment
• As the team lead, directing activities of casual staff and checking the work of work-study students
• Creating complex and technical documentation and user support guides
• Coordinating the booking and delivery of classroom audio-visual equipment with contacts and maintaining audio-visual inventory
• Scheduling the setup and takedown of equipment required for events
• Checking that work is completed to the satisfaction of the client

Essential Qualifications:

• Advanced College Diploma (3 years) in Audio-Visual Services, or equivalent combination of education and experience
• Minimum three years with audio-visual, electronic classroom and computer systems, projection and video equipment required
• Solid experience in standard operating software and application packages such as Mac OS, Window OS and Microsoft Office
• Experience installing, connecting and testing audio-visual components
• Experience directing activities of casual staff and/or assigning and checking the work of work-study students
• Excellent knowledge of industry-standard video-conferencing and web streaming product lines
• Ability to handle and deliver equipment to locations across campus many times per day and on tight schedules
• Must have excellent interpersonal and high-quality customer service skills, including professional written and oral communication skills to respond appropriately to formal correspondence with faculty and staff
• Ability to effectively conduct presentations in order to demonstrate classroom equipment use
• Must have the ability to exercise good judgment to meet tight deadlines in delivering and servicing equipment
• Ability to work independently

Assets (Nonessential):

• Certified Technology Specialist
• Demonstrated experience in training faculty or professional clients in equipment use
• Ability to work with web content applications (wiki's or similar) to update documentation and inventory information

To be successful in this role you will be:

• Adaptable
• Approachable
• Communicator
• Problem solver

Closing Date: 02/14/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term; This is a term position ending by August 2025. 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Fiona Chan

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.