Arts, Social Sciences & Humanities Technician

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Job Number:  J0223-0232

Job Title:  Arts, Social Sciences & Humanities Technician

Job Type:  Continuing Full Time

Department:  Research Support Services (RSS)

Job Category:  Library

Number of Positions:  1

Date Posted (dd/mm/yyyy):  23/02/2023

Closing Date (dd/mm/yyyy):  05/03/2023

Salary (with Salary Rate):  71,085.00 - 77,752.00/Year

Employee Group:  CUPE 2424

Salary Level:  9PE

Hours Per Week:  35

Date Position Available:  01/03/2023

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

As one of the 2023 Top 100 Employers in Canada and one of the National Capital Region’s Top Employers for nine consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Reporting to the Department Head, Research Support Services (RSS) and under the direction of the Subject Team Coordinator (Arts, Social Science and Humanities; ASHT), the incumbent provides focused support for the Arts, Social Science and Humanities subject team and activities across a broad range of disciplines.

Participates in the delivery of general reference and information services in the Department and is a member of a Subject Team. Performs other related duties as required.

The incumbent must possess the following qualifications:
• Public service and instruction experience.
• Experience with teaching and research methods.
• Experience giving presentations.
• Current knowledge on emerging information tools.
• Experience with database software and other library applications.
• Information on the provision of social networking technologies.
• Experience in, or willingness to work in, a busy, complex service-oriented environment.
• Good oral and written communication skills, with the ability to express complex information succinctly and clearly.
• The proven ability to work effectively in a collaborative environment alongside Library staff, IT staff and the campus community to deliver services.
• Excellent organizational skills and ability to manage effectively a varied workload and competing and changing priorities.
• The ability to work on their own initiative.
• A self-motivated learner with a track record of continually updating skills.
• Excellent analytical and problem-solving skills;
• Ability to work independently and effectively with technology in a fast-paced environment while coordinating competing priorities;
• Ability to correctly interpret questions with clients to achieve mutually desired outcomes;
• Ability to understand when to seek further information or escalate requests and issues;
• Demonstrated accuracy, attention to detail and ability to prioritize tasks;
• Strong written and oral communication;
• Strong user-focused service orientation;
• Evidence of initiative, innovation and flexibility to respond to workflow demands;
• Ability to work cooperatively and effectively with supervisors and colleagues in a culturally diverse and rapidly changing environment;
• A willingness and ability to learn;
• Excellent interpersonal skills;
• Is knowledgeable about all library services within other departments such as interlibrary loans and Course Reserves and can provide referrals in a timely fashion.
• Remains current on trends and good practice in libraries and in information literacy, including scholarly communication, e-publishing, open access, digital collections, and Carleton University’s institutional repository, etc.

The above is normally acquired through:
• The completion of a Bachelor of Information Technology/Information Resource Management, or a university degree and a Library Information & Technology diploma.
• Five years of relevant library experience.
• Knowledge of French would be considered an asset.

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

This position is regularly required to work on campus. Due to the ongoing dynamic nature of Covid-19, you may be required to work temporarily remotely due to public health requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all directives to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

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