Academic Support Coordinator

Updated: 29 days ago
Job Type: FullTime
Deadline: 30/05/22; 30/05/2022

If you are an internal applicant, please make sure to update your current union status in your candidate profile each time you apply for a vacancy. Internal candidates will be given priority consideration at this time. Please note: Carleton University encourages applications from all qualified candidates.














About Carleton University

Carleton is a smart, caring and connected community that inspires and empowers individuals to become change leaders who drive impact in the world. Carleton's faculty and staff strive to provide a superior learning experience for our learners who hail from every province and from over 100 countries around the world. Situated on a beautiful campus bordered by the Rideau River and Canal, Carleton is just minutes from the heart of our nation's government and enjoys easy access to the many organizations, associations and businesses which thrive in Ottawa.

Duties and Responsibilities:

Reporting to the Academic Support Officer, the Academic Support Coordinator is a multifunctional position providing clear, accurate and concise information on a full range of academic issues to undergraduate students, staff and faculty, of the Faculty of Engineering and Design, as well as other Academic units, University Services and the general public. The incumbent must be experienced in oversight of administrative workflows, efficient in processing registration and academic requests, and well-versed in overseeing the administrative aspects of the student service operations. The incumbent trains and provides advice to staff on procedural academic matters and on current Faculty and University regulations, rules and policies. This includes the processing of forms, reviewing student records, responding to high volume of student inquiries, follow-through and completion of processes.


The incumbent must possess the following qualifications:
• Knowledgeable of administrative and office procedures and efficient in his/her duties. • Excellent communication, interpersonal and organizational skills and be a strong team player. • Able to relate successfully and in a professional manner to all members of the University community (staff, faculty and students).
• Tact, discretion and respect must be exercised when dealing with students, potential students, visitors, faculty, staff, alumni and the general public.
• Able to problem solve and know when and where to refer students for additional information and assistance.
• Knowledgeable about University Services.
• Able to complete work accurately and be attentive to detail. Reliability and accuracy are critical.
• Necessary organizational skills, be able to work under pressure, and to get work done with a minimum of supervision.
• Knowledgeable of the demands of, and have the ability to operate in a culturally diverse work place. The position requires a sensitivity to, and understanding of various
cultural, ethnic and linguistic profiles.
• Ability to adapt to changing environments.
• Maintain current and thorough knowledge and skills in, conventional office applications, particularly Banner and website maintenance, including the various communication and database systems.

Education and Experience:

The above is normally acquired through the completion of:
• Completion of a four year University degree, preferably in Engineering or Business.
• Three-years of related experience, preferably within an engineering academic environment

HR Note:

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Important Note Regarding Pandemic Related Operations:

This position is required to work on campus. Exceptionally, since March 2020, many staff and faculty at Carleton University have been working from home in order to comply with public health requirements while continuing to provide services to support the operational functioning of the university. We are currently in the process of identifying positions that need to work on campus as part of our return to campus process. This position may be required to work temporarily remotely due to public health requirements or it may have been identified as one of the roles that are required to work on campus. If this position is required to work on campus, the successful candidate will be informed of the health and safety measures that are in place to ensure their safety on campus. If there is a requirement to work remotely (it is possible that there could be a requirement to work both remotely and on campus), the successful candidate will work with the manager to set up a remote work environment including discussing appropriate technology and requirements. Please note that once public health requirements permit, Carleton University will resume normal on campus operations and at that point there will be a timely notification provided by the manager and the requirement to working full time physically onsite will resume. Therefore, we are looking for candidates currently in or looking to relocate to the Ottawa area.

Additionally, Carleton University is continuing to maintain a safe work environment and requires mandatory vaccination against COVID-19 as per Public Health recommendations under the Reopening Ontario Act. As Carleton University requires that staff be available to attend on-campus meetings and to work, as required, in person, the successful candidate will be required to comply with this policy and be fully vaccinated before commencing employment. Subject to permitted exemptions under the Ontario Human Rights Code, if you are the successful candidate, your offer of employment will be conditional upon you attesting that you are fully vaccinated with a course of vaccines that have been approved by Health Canada and submitting appropriate proof of vaccination.

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