Academic Support Assistant

Updated: 4 months ago
Job Type: FullTime
Deadline: 26/01/22; 26/01/2022

If you are an internal applicant, please make sure to update your current union status in your candidate profile each time you apply for a vacancy. Internal candidates will be given priority consideration at this time. Please note: Carleton University encourages applications from all qualified candidates.













Duties and Responsibilities:

Reporting to the Academic Support Officer, this position is responsible for a range of duties that support the effective and efficient administrative operations of the Engineering Academic Support and Associate Dean’s offices. These duties include, but are not limited to, receiving and responding to general inquiries, assisting students with registration during peak periods, preparation of meeting schedules and materials for the Associate Deans, scanning and filing Associate Deans’ correspondence and academic decisions to students, faculty, etc. The incumbent also provides support to Faculty Undergraduate Committees such as the Committee on Admissions and Studies, which evaluates petitions, appeals, and applications for re-admission in an engineering program.


The incumbent must possess the following qualifications:
• Good judgment in applying and communicating academic regulations, and policies in a highly visited, busy office.
• Strong multi-tasking and organizational skills to support various individuals with the ability to effectively determine priorities;
• Strong Word, Excel, Access, Outlook, and common web-based tools.
• Excellent interpersonal, organizational and communication skills;
• Tact, diplomacy, and confidentiality;
• Ability to interact successfully with academic administration and faculty;
• There may be significant time constraints that create the need for a flexible schedule during certain time periods;
• A strong customer service focus;
• Demonstrated ability working with a diverse student body;
• Ability to adapt to change.

Education and Experience:

The above is normally acquired through the completion of:
• A University Degree.
• 3 to 4 years related experience in a university academic administration environment, preferably in Engineering.
• Must include relevant experience in advising students regarding University regulations and procedures.

HR Note:

Carleton University and CUPE 2424 are currently completing a joint job evaluation and pay equity project. The University and the Union are working together to describe the skills, effort, responsibilities and working conditions associated with every CUPE 2424 job, including this one. As a result, the job description that is currently associated with this posting (for recruitment purposes) may be revised to reflect the actual duties captured in the new job descriptions.

By applying for this job you are acknowledging that the actual duties associated with this job may differ somewhat from those identified in the job posting and that you will agree to perform the duties of this job as determined through the joint job evaluation process.

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Important Note Regarding Pandemic Related Operations:

This position is required to work on campus. Exceptionally, since March 2020, many staff and faculty at Carleton University have been working from home in order to comply with public health requirements while continuing to provide services to support the operational functioning of the university. We are currently in the process of identifying positions that need to work on campus as part of our return to campus process. This position may be required to work temporarily remotely due to public health requirements or it may have been identified as one of the roles that are required to work on campus. If this position is required to work on campus, the successful candidate will be informed of the health and safety measures that are in place to ensure their safety on campus. If there is a requirement to work remotely (it is possible that there could be a requirement to work both remotely and on campus), the successful candidate will work with the manager to set up a remote work environment including discussing appropriate technology and requirements. Please note that once public health requirements permit, Carleton University will resume normal on campus operations and at that point there will be a timely notification provided by the manager and the requirement to working full time physically onsite will resume. Therefore, we are looking for candidates currently in or looking to relocate to the Ottawa area.

Additionally, Carleton University is continuing to maintain a safe work environment and requires mandatory vaccination against COVID-19 as per Public Health recommendations under the Reopening Ontario Act. As Carleton University requires that staff be available to attend on-campus meetings and to work, as required, in person, the successful candidate will be required to comply with this policy and be fully vaccinated before commencing employment. Subject to permitted exemptions under the Ontario Human Rights Code, if you are the successful candidate, your offer of employment will be conditional upon you attesting that you are fully vaccinated with a course of vaccines that have been approved by Health Canada and submitting appropriate proof of vaccination.

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