WIL Administration Officer

Updated: about 1 month ago
Location: Melbourne, VICTORIA
Job Type: FullTime


  • Full-time, Continuing position

  • HEW 5 + 17% Superannuation and Flexible Working Arrangements

  • Based at the Melbourne CBD campus, and hybrid ways of working

About You
This exciting opportunity is for someone who knows their way around administrative work.  You will provide timely and accurate information, advice and service to both internal and external clients of the School of Global, Urban and Social Studies.  Your communication skills are exceptional as you will need to answer student enquiries, liaise with academics and both explain and understand compliance requirements. You will also participate as an effective and flexible member of the team and contribute to a culture of collaboration and continuous improvement through assisting with streamlining processes, communication lines and support services, and participating in key RMIT forums as required.  Overall, you have a diplomatic approach when working with stakeholders and your contribution to your team is invaluable.   

To be successful in this position, you’ll have:

  • Demonstrated experience and expertise in the provision of quality customer service, including sound     knowledge and consistent application of relevant University policy and procedures and the ability to appropriate provide advice.

  • Well-developed interpersonal and problem-solving skills, with the ability to take the initiative in identifying and pursuing opportunities to improve existing practices and services.

  • Ability to build and maintain effective and productive relationships with a wide range of groups, both internal and external to the University.

  • Demonstrated high level of computer literacy including word processing; presentation software; email; internet and electronic document management applications.

  • Proven ability to work effectively as a flexible team member committed to achieving own and work team goals and priorities, and to continuous improvement.

  • Knowledge and understanding of the tertiary education sector.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the College

RMIT’s College of Design & Social Context brings together creative and practical study in the fields of design, technology and society. Comprised of nine schools, the College encompasses a wide variety of disciplines of the built environment, education, media & communication, global & social studies and across all fields of art and design. It is this breadth of expertise and the shared commitment to addressing the most urgent challenges and opportunities of our time through interdisciplinary collaboration that gives the College its unique identity. 

Our work makes substantive contributions to sustainability and regenerative futures, global and social justice agendas and exploring the nexus of technology and the human experience. We seek to deepen our understanding and offer possible paths forward for society by addressing these issues with imagination, rigour, and practicality. We do this through excellence in education and research that is future-focused, industry-connected and community engaged.

With over 21,000 students in Australia and Vietnam – from undergraduate students to PhD candidates – learning and researching with a team of over 1000 academics, we are dedicated to fostering an environment that advances knowledge and transforms professional practice. Through our highly respected research centres, groups and international partnerships, the College is having an impact globally with agenda-setting research that informs government policy, supports industry innovation and advances creative practice.

The College has a significant presence in Asia and Europe through higher education programs and active research projects. This includes programs at RMIT’s Vietnam campus and with partner organisations in Singapore and Hong Kong, and research activity at RMIT Europe, the University’s innovation hub in Barcelona.

The College is recognised globally for its standing across numerous fields with Art and Design maintaining its number one spot in Australia and the Asia-Pacific, and 19th globally, in the 2023 QS World Rankings by Subject. Architecture and the Built Environment ranks second in Australia and 25th globally while Communications and Media Studies is ranked fourth in Australia and in the top 50 globally.

For more information see www.rmit.edu.au/dsc

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Daniela Amato via email [email protected] 

Position Description - WIL Administration Officer

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.


Applications Close:
20 May 2024 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers .

We are a Circle Back Initiative Employer – we commit to respond to every applicant. 

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