Venues Assistant

Apply now Job no:552128
Work type:Full-time
Location:Melbourne - Burwood
Categories:Hospitality

• Based at our Melbourne, Burwood Campus
• Full-time and Fixed-Term until 31 December 2024
• HEW 4 $71,159 - $75,429  /   + 17% Superannuation (pro rata, part time)

About the role:

The Venues Assistant is responsible for creating and maintaining shared environments and meeting spaces that are warm, vibrant and inviting to Deakin staff and guests. The position will deliver customer and hospitality services at the university and coordinate the external hire of university facilities.

Please note that there will be out of hours working which also may include weekends.

As a Venues Assistant, you will:

• Provide customer and hospitality services to staff and guests to the university including set up and pack up of shared kitchen facilities, along with order and restocking of consumables.
• Clarify expectations and respond promptly to requests, queries, or complaints to ensure staff and guest needs are met within agreed standards and timelines.
• Build productive relationships with a diverse range of stakeholders including staff and guests and technical teams to ensure a streamlined service offering.
• Contribute feedback and suggestions and identify situations in which change is needed to improve service levels.
• Assist with the external hire of university facilities at either Burwood or Waterfront campus.

To be successful, you’ll have:

• Completion of an Associate Diploma level qualification with relevant work experience or a certificate level qualification with post-certificate relevant work experience.
• Completion of a Post-Trades Certificate or Advanced Certificate and extensive relevant experience and on the job training; or
• An equivalent combination of relevant experience and/or education/training
• Experience in providing customer service and support to a wide range of internal and external stakeholders
• Experience working in an environment which dictates high standards of protocol, attention to detail and professionalism
• A current or have applied for an Employee Working with Children Check (WWCC).

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Jodi Morgan (Senior Manager, Events and Logistics) at [email protected]

For a copy of the position description, please see below:

 Venues Assistant HEW 4-1.pdf

Applications for this position close on Monday 08 April 2024.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.