Time & Attendance Officer

Apply now Job no:524631
Work type:full time
Location:Sydney, NSW
Categories:Administration

• Employment Type: Full- time, fixed term until 31 Dec 2025
• Remuneration: From $96-103k + 17% Super & leave loading
• Location: Kensington, NSW (Hybrid work arrangement available)

About Us:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing great things. But what makes us different isn’t what we do, it’s how we do it. Together, we are driven to be thoughtful, practical, and purposeful in all we do.

The Opportunity:
Join the team of dedicated administrators supporting the implementation and eventual business as usual Time and Attendance (T&A) processes across the university. As a Time & Attendance Officer, you’ll provide timely and effective support and solutions to stakeholders inquiries, as well as upholding a culture of compliance by monitoring reports and practices in relation to core Time and Attendance activities.

We are looking for a detail-orientated and attentive individual with previous administration experience. As a strong communicator, you will be confident in building working relationships and delivering high-level service to stakeholders within a large complex environment. This role is vital in supporting the effective roll-out of new and robust Time and Attendance processes and practices that enable the continuing uplift of UNSW's capabilities around time capture and pay confidence. Your day to day will include:

• Providing high- quality admin and advisory support to stakeholders across time and attendance activities.
• Monitoring and reviewing online timesheet submissions and approvals, triaging and resolving errors and non-compliance.
• Reviewing and managing retrospective payment claims.
• Investigating and resolving discrepancies or issues related to time and attendance submissions and records.
• Offering guidance and training for new and existing users in the use of Time and Attendance, policies and compliance obligations.
• Ensuring the effectiveness of Time & Attendance practices against SLAs and KPIs and participating in process improvement activities.

This role will report to the Time & Attendance Team Leader.

Skills and experience summary: We’re looking for a strong administrator, confident in offering a high-quality service in a dynamic and complex environment. Practiced in organising competing priorities, you’re comfortable working in a fast-paced and complex in a collaborative and supportive team environment, alongside the following:

 Commitment to delivering excellent client service.

• Experience managing and resolving enquiries and providing support to resolve complex queries / escalate as needed.
• Ability to interpret and advise on policies and to support the resolution of queries and issues.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with employees at all levels.
• Strong interpersonal skills with experience in providing effective customer service support that fosters successful working relationships.
• High attention to details with the ability to process employee information, ensuring relevance and compliance.
• High computer literacy with the ability to use a range of software applications.

 For further information on the role & responsibilities, please refer to the position description found on Jobs@UNSW.

How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) before Sunday 26 May by 11:55pm.
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include: 

• Flexible Working Options (work from home, flexible hours etc) 
• Career development opportunities 
• 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness)

Job queries contact: Katherine Molloy, Talent Acquisition Consultant
E: [email protected]   (applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

Advertised:09 May 2024 AUS Eastern Standard Time
Applications close:26 May 2024 AUS Eastern Standard Time