Telephone Room Supervisor (Casual)

Edith Cowan University, Australia

Updated: over 2 years ago
Location: Perth, WESTERN AUSTRALIA
Deadline: 16 Jan 2022

  • Attractive casual rates apply
  • Joondalup Campus
  • Open to candidates with the relevant working rights

SCHOOL OF MEDICAL AND HEALTH SCIENCES
EDITH COWAN UNIVERSITY (ECU) SURVEY RESEARCH CENTRE
CASUAL, JOONDALUP CAMPUS

Overview
ECU Survey Research Centre specialises in high quality data collection for health-related organisations, government departments and universities. Our Centre has state-of-the-art technology to conduct outbound telephone surveys.

We are seeking to appoint a casual Telephone Room Supervisor who possesses the following attributes:

  • Experience in supervising a team in an outbound telephone call centre.
  • An experienced leader with strong leadership skills and the ability to coach, mentor and build a team.
  • Great people skills as well as good communication skills with an excellent phone manner.
  • A strong work ethic, quality of work and have a genuine passion for excellent customer service.
  • Excellent time management skills.
  • Knowledge of ISO 20252 Market, Opinion and Social Research Standards.
  • Good Excel skills and competent in general computer skills.
  • Willingness to do telephone interviewing when required.
  • Available to work across various shifts: weeknights 3.30pm to 9pm; and weekends 9.30am to 5pm.  

    • You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry and Personal Excellence. In addition, you will be required to attain a Police Clearance.

    Benefits & Remuneration
    Attractive casual rates apply plus 10% University superannuation contribution.

    ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

    For information on the benefits of working at ECU, please visit our website Employment Opportunities.

    Contact
    Interested candidates are invited to visit our website for more information: http://surveyresearchcentre.ecu.edu.au or email [email protected] or call the Supervisor on Duty on (08) 6304 2100 for more information.

    How to Apply
    To be considered for this position, applicants should upload their resume, along with a brief statement outlining their suitability for the role and addressing the capabilities as listed above in this ad.  

    Closing Date
    Applications close on Sunday 16th of January at 11:30pm AWST.

    PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

    ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

    #LI-DNI


    Similar Positions