Technology Support Officer

• $89,120 to $96,497
• Ongoing, full-time
• Gardens Point

• Reference number: 24160
• Term: Ongoing, Full-time basis
• Remuneration: $105,466 to $114,196 pa (HEW6) (inclusive of $89,120 to $96,497 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Gardens Point
• Open to: current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Technology Support Officer to join Digital Business Solution, Administrative Division.

The Technology Support Officer will work in a team environment to assist in providing efficient support services related to the client computing and learning environment service streams across the broader University community. Your good organisational, time management, team and communication skills will be an asset in this environment. The role will involve providing broad-ranging Tier 3 technology support across the service streams to a diverse client base via face to face and remote desktop management technologies to troubleshoot and resolve issues and to install, service and repair equipment as required. You will provide support for common software applications, including MS Office suite applications, as well as providing high-level Windows and Mac computing support services to meet client needs. You will display a demonstrated client focused approach, particularly in identifying and documenting clients’ requirements, maintaining ownership of issues and ensuring appropriate communication with the client. You will be highly experienced in conveying technical information to a diverse range of clients with varying levels of technical understanding. As a Technology Support Officer you may be assigned to any service stream within LETS. The role is critical to driving business efficiencies and ensuring that day to day IT infrastructure runs smoothly. Staff may therefore be required to be contactable and/or work hours outside standard business hours. This position reports to the Team Leader, Technology Support for career planning, development, and performance expectations.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services. DBS embraces digital transformation as being fundamental to the delivery on the QUT Digital Strategy to enabling QUT’s aspirations outlined in the QUT Connections Strategy.

What you need to succeed

Education, training and/or experience equivalent to the completion of a Bachelor’s degree in IT or related field, or an equivalent combination of relevant experience and or training with industry certifications and demonstrated understanding of complex systems, networks, and integrated technologies.

Highly developed written and oral communication skills with demonstrated experience in communicating complex technology issues clearly and confidently to a diverse range of stakeholders.

Demonstrated interpersonal and customer service skills with the ability to work collaboratively in a team and a proven ability to problem solve and respond to changing client needs.

Demonstrated organisational skills, including time management and the ability to successfully prioritise, work under pressure and produce high quality work within tight time commitments.

Demonstrated high level experience in two or more operating systems (eg Windows, MacOS, Linux, Audio-visual systems) and systems management platforms (eg Microsoft Configuration Manager, Jamf Pro, RMS by AMX). 

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation. 
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Leave loading of 17.5%. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.
• We see diversity and inclusion as our strengths. 
• Explore more benefits of life at QUT .

In support of our

Indigenous Australians Employment Strategy

, we aspire to an Indigenous Australian workforce participation of 3.6% and we encourage Aboriginal Australians and Torres Strait Islander people to join us in pursuing a fulfilling career. 

We believe in creating safe spaces for inclusivity to flourish and we know that diversity is our strength –

see our commitment

. If you’re curious, innovative, and ready to experience what a career at QUT can offer, we’re ready to meet you.  

Job opens: 

Applications Close: 03-Mar-2024 at 11.30pm

Find out more and apply by clicking Apply or the link below.

View the job details at: Queensland University of Technology - Technology Support Officer (nga.net.au)

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