Technology Support Officer (Client Computing, Student Environment)

Queensland University of Technology, Australia

Updated: over 1 year ago
Location: Brisbane, QUEENSLAND
Deadline: 11 Dec 2022

  • $81,928 to $88,710
  • Ongoing, full-time
  • Kelvin Grove

Who are we looking for?

Queensland University of Technology (QUT) is seeking a Technology Support Officer (Client Computing, Student Environment) to join Digital Business Solution, Administrative Division.

The Technology Support Officer will work in a team environment to assist in providing efficient support services related to the client computing and learning environment service streams across the broader University community. Your good organisational, time management, team and communication skills will be an asset in this environment.

Real world impact

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

About the Administrative Division

Administrative Division supports the governance and operations of the University, including planning and quality, facilities and services for students and staff. The Administrative Division is led by the Vice-President (Administration) and University Registrar.

About Digital Business Solutions

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services.

DBS embraces digital transformation as being fundamental to our service in supporting QUT’s aspirations outlined in Blueprint 6.

Digital Business Solutions is responsible for a wide range of services in delivering and supporting digital solutions for QUT. DBS comprises seven business units with dynamic knowledge and expertise that work collectively with the University’s Faculties, Institutes and Divisions to provide quality Digital Solutions and Services in support of both QUT’s Strategic Objectives and in core operations for learning and teaching, research and innovation and professional services.

What you need to succeed

Your expertise and initiative, combined with your ability to work as an excellent team player will be vital to your success in this role.

You will demonstrate:

  • Completion of a relevant Bachelor’s degree in an IT or related field, or an equivalent combination of relevant knowledge, training and/or experience, and demonstrated detailed knowledge of complex network and enterprise systems.
  • Excellent interpersonal and customer service skills with demonstrated experience in communicating complex technology issues clearly and confidently at all levels within the organisation.
  • Demonstrated high level team member and customer service skills with the proven ability to problem solve and respond to changing client needs.
  • Demonstrated organisational skills, including time management and the ability to contribute effectively within a large complex organisation with a fast-paced changing service environment.
  • Relevant industry certifications such as Microsoft Certified Professional (MCP); IT Infrastructure Library (ITIL) Foundations; Apple Certified Support Professional (ACSP) and/or AVIXA Certified Technology Specialist (CTS) will be highly regarded.
  • Relevant knowledge of current industry trends and demonstrated active participation in remaining up to date with current and emerging applicable computing and learning technologies.

    • Careers at QUT

    Our culture is vibrant, inspiring and challenging. It's a world where like-minds come together with a commitment to making a real world difference, no matter what the area of expertise.

    Beyond personal and professional fulfilment, a career at QUT brings a broad range of tangible benefits. QUT is a high quality and flexible organisation that is proud of its excellent employment conditions which include but are not limited to:

    • Parental leave provisions
    • Study support encompassing leave and financial assistance
    • Comprehensive professional development
    • Salary Packaging

    Explore Life at QUT

    Reference number: 221274

    Term: Ongoing, full-time basis, Kelvin Grove campus

    Remuneration: Total remuneration range: $96,955 to $104,981 pa (HEW6) (inclusive of $81,928 to $88,710 pa salary, 17% superannuation and 17.5% recreation leave loading)

    Location: Kelvin Grove

    Job opens: 28-Nov-2022

    Applications Close: 11-Dec-2022 at 11.30pm

    Open to: Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

    At QUT, our values reflect what we believe in, and what is important to us as an organisation. They capture our strengths, our distinctiveness and sit alongside the priorities outlined in our Blueprint 6, and guide our decisions and actions.

    QUT aims to inspire and shape the future with talented students and staff from diverse communities , united by our core values of Ambition, Curiosity, Integrity, Inclusiveness, and Innovation.

    If you’re curious, innovative, and ready to experience what a career at QUT can offer, we’re ready to meet you. You can find out more about this role and how to apply by clicking ‘Apply’ or the link below.

    View the job details at: Queensland University of Technology - Technology Support Officer (Client Computing, Student Environment) (nga.net.au)

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