Technology Assistant

PRIMARY DETAIL

• Hourly rate: From $50.69 to $54.63 per hour (HEW Level 4) plus 11% superannuation
• Casual roles. Based at Wallumattagal campus, North Ryde.
• Supportive and collaborative team environment.

THE ROLE

Macquarie University Service Connect IT (SC IT) embraces the university mission to be bold, distinctive, progressive and transformational. Service Connect IT is a trusted business partner with an ethos of service, and we pride ourselves in the application of a strong collaborative partnership approach to transformation across the University. We strive for the efficient provision of services to better support the areas where we should be unique across the education, research and health portfolios within the University.

Within Service Connect IT, the Audio-Visual (AV) team is involved in the design, installation, maintenance and support of university wide audio-visual solutions. The Technology Assistant will be responsible for:

• Providing AV and desktop related support services, including setting up and/or operating complex AV equipment across the University and remote locations, ongoing maintenance of AV facilities and classroom equipment, and routine remote monitoring of systems.
• Assisting on-site installation, configuration, upgrade and testing of new AV and desktop equipment.
• Maintaining relevant ITSM logs, inventories and documentation, as well as update and respond to client tickets, in line with ITIL processes and procedures.
• Providing AV and IT support for projects, events and functions.
• Assist in the management of AV and computer refresh and relocation projects.

To Apply

To be considered for this position, please apply online by submitting your CV and a separate cover letter that addresses the following selection criteria:

• Relevant technical experience and/or equivalent education/training.
• High level of computer literacy with up-to-date knowledge of changes in software and hardware technologies.
• Knowledge of, and experience in, supporting a range of digital AV systems.
• Experience in supporting Mac OS, Microsoft Windows, Office, Active Directory and Cloud Services, and Crestron software and hardware technologies.
• Demonstrated track record in delivering quality customer service.

* This position requires a criminal record check.

Specific Role Enquiries: Mark Gondi, Manager, Technology Services (MQBS/Arts) via [email protected]

General Recruitment Enquiries: Rainki Kan, HR Administrator via [email protected]

Applications Close: Monday, 1 April 2024 at 11:59pm (AEST)

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

01/04/2024 11:59 PM

Diversity and Inclusion

Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

Flexible Work
 

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub .