Team Leader: System Support (HEO 8)

• Based within Information Strategy and Technology Services at the Mawson Lakes campus
• Full-time, continuing position
• Commencement Salary: $104,143 per annum (plus 17% superannuation)

About the Role  

We are seeking a Team Leader: System Support to join the team within the Information Strategy and Technology Services (ISTS) at UniSA.   

With a direct reporting line to the Manager: Student Lifecycle Systems, you will be required to provide technical leadership to a team of system analysts and developers who develop and support the University’s Student and Customer Relationship Management systems, providing solutions, ensuring business objectives are met and identifying and implementing improvements in the performance of specific information technology functions.  

You will be involved in the complete system development lifecycle involving project planning, feasibility studies, systems analysis, requirements definition, systems design, implementation, integration and testing, acceptance, installation, deployment and maintenance. 

This position also takes responsibility for the project management of smaller projects, and requires highly developed coordination, stakeholder management and vendor management skills. 

About UniSA 

At UniSA, we educate global professionals ready to create and inspire change, and we deliver research that is informed by end users, as well as inspired by global challenges and opportunities, to deliver economic and social prosperity. 
 
We look for those with the right knowledge, with creativity and who know how to communicate and collaborate. We value people who are inspired by new challenges, who ask questions and propose solutions, who are authentic, engaged and committed to our goals as a university. 

About Information Strategy and Technology Services (ISTS) 

ISTS are dedicated to supporting the IT needs of all staff, students and guests of the University and the wider community. We do this by providing a comprehensive suite of IT services and infrastructure that includes wired and wireless network and internet access; hardware, servers and data storage; software and apps; and audio visual (AV), telephones, and conferencing. 

ISTS provides quality IT systems and services to 3,000 staff and 32,500 students. Our services include the IT Help Desk, cyber security, student IT facilities on all campuses and specialist IT problem resolution.  We also develop and maintain IT infrastructure and information systems which enhance the University’s teaching, research and administrative activities. 

Core Responsibilities  

• Provide functional and technical expertise, leadership and supervision to a team of IT experts 
• Responsible for the day-to-day supervision and overall service delivery of the team 
• Consult and collaborate with university stakeholders to analyse business processes and requirements 
• Manage, guide, and actively participate in the system implementation lifecycle 
• Develop plans to increase process efficiency 
• Undertake reporting and ensure the accuracy, integrity and quality of all data output 

• Relevant tertiary qualification or demonstrated equivalent skills, knowledge and experience 
• Significant leadership and team management experience, as well as demonstrated stakeholder management experience 
• Extensive experience in leading substantial implementations or upgrades of complex ICT solutions 

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:  

• Access to great personal development opportunities  
• Generous superannuation contributions of 17%  
• Flexible working conditions  
• Employee assistance and development programs  
• A range of salary packaging options, including vehicle leasing, laptops and car parking fees

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.

Information Strategy and Technology Services has a commitment to staff development and provides a professional environment in which to work. 

How to Apply 

For a copy of the position description and to apply, please visit Working at UniSA . The online application form will list the specific selection criteria that you need to address.

Please address your cover letter to Sara Heidrich, Recruitment Consultant.  For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 4450.

Applications close: 11.30pm Monday 10 October 2022

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

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Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

For further support, contact Recruitment Central on +61 8 8302 1700 or email [email protected] and you will receive a response within one working day.

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