Team Leader (Operations), Future Students Centre

Job no:510318
Work type:full time
Location:Crawley
Categories:Administration & Executive support, Student Administration / Support Services

Brand, Marketing and Recruitment

• Bring your dynamic leadership skills and join an award winning Future Students contact centre team
• Full-time, on-going opportunity
• Salary range: Level 7 $90,862.00 p.a. plus 17% superannuation  

The University of Western Australia (UWA) is ranked amongst the top 100 universities in the world and a member of the prestigious Australian Group of Eight research-intensive universities.  With an enviable research track record, vibrant campus and working environments, supported by the freedom to ‘innovate and inspire’ there is no better time to join Western Australia’s top University. 

About the team  

The Brand, Marketing and Recruitment (BMR) division provides organisational wide brand strategy and ongoing brand management, strategic marketing and planning, marketing communications activities; digital communication, research and segmentation. BMR provides sales and marketing planning and campaign assistance to help attract and recruit students.  Marketing and recruitment activities planned and implemented by the BMR team are designed to help achieve the University strategic goals of brand and reputation building and attracting domestic and international students to study at UWA.

The Future Students team within BMR Division provides strategic student recruitment direction and management for the university. The Future Students unit will include a consolidated student contact centre that brings together the recruitment operations for international and domestic markets to achieve greater capability and focus on student recruitment. Our future student needs across all markets will be catered for by providing professional consulting advice for domestic and international undergraduate, domestic and international postgraduate enquiries.

About the opportunity 

As the appointee you will, under limited direction provide strategic operational planning and direction in the University’s recruitment and sales functions, implementing lead generation and offer conversion activities and ensuring ongoing product, consultative sales and customer service training and coaching. You will coordinate a student recruitment team who provide front line course advisory services to prospective students as part of the Future Students Centre.

To be considered for this role, you will demonstrate: 

• Relevant tertiary qualification or demonstrated equivalent competency
• Demonstrated ability to independently supervise a team of staff, show initiative and ensure training and development on an ongoing basis
• High level consultation and negotiation skills as well as building effective working relationships with key stakeholders
• Demonstrated ability to influence the setting of priorities, allocation of resources and ability to contribute to long term planning and key strategic direction
• High level knowledge of data analysis, performance monitoring reporting , evidenced by growth in acquisition
• Proven ability to develop, drive and motivate teams to achieve best customer service and conversion outcomes
• Demonstrated knowledge of university admissions policy and procedures (desirable).

About you  

To succeed in this role, you must have:

• Demonstrated operational leadership skills and ability to supervise and coordinate a team through an agile approach
• Sound knowledge of enquiry management and proactive conversion strategies
• A track record of excellence in customer service and consultative sales, preferably in a multi-channel contact centre
• Experience in prospective student recruitment in higher education would be advantageous.

Full details of the position's responsibilities and the selection criteria are outlined in the position description:  PD - Team Leader (Operations).docx

You are required to address the selection criteria in your submission in a separate document. For information to assist you with compiling statements to answer the selection criteria, please visit Addressing the selection criteria  

Closing date: 11:55pm on Sunday, 7 August 2022

This position is only open to applicants with relevant rights to work in Australia. 

Application Details:  Please apply online via the Apply Now button. 

Our commitment to inclusion and diversity 

UWA is committed to a diverse workforce. We celebrate inclusion and diversity and believe gender equity is fundamental to achieving our goal of being a top 50 university by 2050. 

• We have child friendly areas on campus, including childcare facilities. Flexible work arrangements, part-time hours and job sharing will all be considered. 
• UWA has been awarded Bronze Employer Status for being a Top Ten Employer for LGBTI Inclusion by the Australian Workplace Equity Index (AWEI -2021). 
• UWA has also been awarded Athena Swan Bronze Accreditation in 2020.    

Advertised:22 Jul 2022 W. Australia Standard Time
Applications close:07 Aug 2022 11:55 PM W. Australia Standard Time