- Full time continuing opportunity
- Responsibility for managing and leading a dynamic AV team across the support of over 1000 venues
- Base Salary $111,966+ 17% superannuation
About the opportunity
The AV Team Leader is responsible for managing and leading a team of AV Coordinators, AV Support Technicians and AV Support Officers who provide technical support services to staff and students of the University of Sydney. Reporting to the AV Support Manager, the AV Team Leader is responsible for ensuring excellent customer service and compliance with ICT service commitments.
Your key responsibilities will be to:
- lead a team of support specialists in providing professional and reliable support services for a range of audio visual and related technologies to staff and students of the University
- provide team leadership and direction to your team including mentoring, training, personal career development and performance management
- manage day to day operations within the AV Support including coordination of tasks and allocation of resources to business as usual and project activities
- ensure the effective and timely handling of service incidents and requests by AV Support team within ICT service commitments (SLAs)
- monitor and drive customer service excellence in AV Support team including identifying and contributing to continuous service improvement
- ensure that appropriate action is taken to anticipate, investigate and resolve problems in audio visual systems and services.
About you
- demonstrated ability to lead and manage a team of AV support specialists to provide a professional, reliable, customer focused support service
- ability to travel within the Sydney metropolitan area and manage teams on a rotational basis
- advanced technical skills in a range of audio visual technologies including the Zoom platform, experience installing and configuring devices and software for enterprise environments, network troubleshooting, device monitoring and management software and platforms
- experience providing expert advice and consultancy to a range of stakeholders
- experience using ServiceNow or similar software tools including reporting and using performance metrics to inform and manage service provision
- demonstrated project management experience or team activity coordination experience.
To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.
Sponsorship / work rights for Australia
Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.
Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ . We welcome applications from candidates from all backgrounds.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact the HR Service Centre on +61 2 9351 2000 or Victoria Ford-Rogers, Recruitment Operations by email to [email protected]
© The University of Sydney
The University reserves the right not to proceed with any appointment.
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Applications Close
Tuesday 30 August 2022 11:59 PMSimilar Positions
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