Systems & Services Upgrades Analyst - CMDB

• Information Technology Services

• Broaden your career within one of QLD’s largest employers.

• Culture committed to excellence and innovation.

• Access a range of on-site services, facilities, museums, and events.

• Based at our vibrant St Lucia Campus

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave.

• 17% superannuation contributions

• 17.5% annual leave loading

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

• On campus childcare options

• Cheap parking (from just $5.75 a day)

• Salary packaging options

About This Opportunity 

As a CMDB Analyst, your primary responsibility is to analyse the configuration management database (CMDB) requirements of The University of Queensland’s IT group, ITS. This involves a comprehensive examination of our existing home built CMDB system, identifying its strengths, weaknesses, and areas for improvement. Additionally, you will evaluate whether modifications to the current system are feasible or if selecting a different CMDB product would better align with our organisational needs.

Key responsibilities will include: 

• CMDB Assessment: Conduct a thorough assessment of our current CMDB system, including its architecture, data structure, integration capabilities, and user interface.

• Requirement Gathering: Collaborate with stakeholders across various departments to gather requirements for the CMDB, ensuring alignment with organisational goals and IT infrastructure.

• Gap Analysis: Identify gaps and deficiencies in the existing CMDB system compared to industry best practices and organisational requirements.

• Vendor Evaluation: Research and evaluate alternative CMDB solutions available in the market, considering factors such as functionality, scalability, cost, and vendor reputation.

• Recommendations: Based on your analysis, provide recommendations on whether to enhance the existing CMDB system through modifications or migrate to a different product.

• Implementation Support: Collaborate with IT teams and vendors to support the implementation of recommended changes or the adoption of a new CMDB solution.

• Documentation: Document findings, recommendations, and implementation plans to ensure clarity and transparency throughout the process.

This is a full-time (100%), fixed-term position through to 31st March 2025

At HEW level 8, the full-time equivalent base salary will be in the range $108,975 - $122,176, plus a generous super allowance of up to 17%. The total FTE package will be up to $127,500 - $142,946 annually. As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases – at least once a year.

About You  

• Qualifications and training equivalent to a postgraduate degree in IT or related field, or significant progress towards such qualifications, and extensive relevant experience; or an equivalent combination of relevant experience and/or education/training. 

• PHP Proficiency: Demonstrated expertise in PHP programming language, including experience with PHP frameworks such as Laravel or Symfony, to develop robust and scalable web applications.

• Database Management: Strong understanding of database concepts and experience working with relational databases like MySQL or PostgreSQL for designing and querying databases efficiently.

• Configuration Management Knowledge: Familiarity with configuration management principles and practices, including version control systems (e.g., Git) and deployment automation tools (e.g., Jenkins), to ensure seamless integration with the PHP application.

• Problem-Solving Skills: Ability to analyse complex technical issues related to configuration management databases and propose effective solutions within the PHP application framework.

• Software Development Lifecycle (SDLC) Knowledge: Proficiency in SDLC methodologies such as Agile or Scrum, with experience in all phases of software development from requirements gathering to deployment and maintenance.

• API Integration: Experience in integrating APIs (Application Programming Interfaces) for data exchange and interoperability with other systems, enhancing the functionality and usability of the PHP application.

• Security Awareness: Understanding of web security best practices and experience implementing security measures such as input validation, authentication, and data encryption to safeguard sensitive information within the PHP application.

• Documentation Skills: Ability to create comprehensive technical documentation including design specifications, user manuals, and system documentation to facilitate seamless collaboration and knowledge transfer.

• Team Collaboration: Strong interpersonal skills and experience working collaboratively in cross-functional teams, with effective communication and the ability to contribute positively to team dynamics.

• Continuous Learning Orientation: Demonstrated commitment to staying updated with emerging technologies, industry trends, and best practices in PHP development and configuration management to drive continuous improvement and innovation

In addition, the following mandatory requirements apply:

• Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment. 

• Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. 

For more information about this opportunity, please contact Program Manager, Director Enterprise Technology, Ian Duncan, via [email protected] .

For application queries, please contact [email protected] stating the job reference number (below) in the subject line. 
 

All applicants must upload the following documents in order for your application to be considered:

• Comprehensive cover letter addressing the ‘About You’ section.  

• Resume 

Other Information 

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion .  We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity , LGBTQIA+ , cultural and/or linguistic , Aboriginal and/or Torres Strait Islander peoples , or people with a disability . Accessibility requirements and/or adjustments can be directed to [email protected]  

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

Applications close 2 May 2024 at 11.00pm AEST (Job Reference Number - R-36183).