Apply now Job no:521135
Work type:Full-time
Location:Flexible, Geelong - Waurn Ponds, Melbourne - Burwood
Categories:Student Services
Based at our Burwood or Geelong Waurn Ponds Campus
Full-time, Fixed term until the 13th of March 2023
HEW 6 $82,494 + 17% Superannuation
Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Cloud Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities.
Working as part of Deakin’s Student Administration division, the Analyst of Student Management Systems will provide high-level advice and support to the wider University community on data held within the University’s Student Management System (SMS), as well as providing support and training to the users of the SMS.
The successful candidate will undertake a diverse range of responsibilities including the analysis of tasks relating to system functions, generation of reports, management of issues raised by users in a timely and effective manner as well as recommending solutions as appropriate.
Your key responsibilities will include:
Provide high-level advice, support and training to all users of the University’s SMS on systems functions
Investigate, analyse and identify solution-based recommendations
Report software bugs to Deakin eSolutions or the vendor of the SMS
Analyse and interpret requirements and develop custom user-based Structure Query Language (SQL) queries and reports upon request from the wider University community
Provide end to end technical support of Student Services major business events
Work as a support resource, getting involved in project, upgrade and event activities, while also taking on responsibility of conducting user acceptance testing of Student Management
Develop work instructions to ensure consistency in approach and best practice within the work group
Develop training material, plan and conduct training for ‘general access’ users of the SMS
Develop implement and maintain programming code that facilitates the delivery of functions to applicants and students via the Applicant Portal and StudentConnect
To be successful, you’ll have:
An equivalent combination of training and experience or a Graduate qualification with an Information Systems focus
Extensive working experience with corporate relational databases, particularly Oracle Developer and Cognos as well as General User Interface tools and systems
Experience in the support of complex corporate computing systems
Demonstrated communication and interpersonal skills with the ability to produce clear and accurate communications
Proven capability to work positively and effectively as part of a collaborative work team
Demonstrated ability to organise and plan, and to meet rigid and conflicting demands and deadlines, along with the ability to adapt to changed priorities
Demonstrated understanding and empathy within a customer service environment
Ability to work quickly under pressure while maintaining accuracy
Experience in a higher education institution or other large organisation is desirable
Applications for this position close on Friday 1st April.
SPECIAL REQUIREMENTS
This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakin’s Recruitment Procedure for further details)
Infrequent work outside business hours is required (e.g., work at evening or weekend events is required)
Offers of employment from Deakin University are conditional upon the applicant being fully vaccinated against COVID-19 or medically exempt and providing satisfactory evidence of the same. You can view a copy of the University’s COVID-19 Vaccination Procedure .
Please submit your updated resume and a short cover letter outlining your skills and experience for this role.
For a confidential discussion regarding this position, please contact Adam Montebello, Coordinator, Student Information & Systems at [email protected]
Are You Ready?
Deakin is a Victorian university with a global impact. We are an agile, dynamic and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.
We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.
We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.
Advertised:07 Mar 2022 AUS Eastern Daylight Time
Applications close:01 Apr 2022 AUS Eastern Daylight Time