Student Success Coach

• VET Student Support role within Swinburne University
• Part-time (0.8), 5-month fixed term position at our Hawthorn campus
• HEW 6 salary + 17% super

About the Role 
The Student Success Coach position involves working closely with a designated cohort of incoming and continuing students to identify those in need of additional support in completing their study program. The Coach will develop Individual Learning Plans (ILPs) in collaboration with the students and provide advising, mentoring, and monitoring of ILPs to maximize opportunities for student success. This includes assisting students in completing their training and progressing to further education, training, or employment by facilitating referrals to various support services within the University.

The Student Success Coach will be employed by Pathways and Engagement but will closely collaborate with Teaching Departments to ensure seamless communication with referring teachers and direct access for students. Coaches will report to the Student Success Coach program lead and manager, participating in a team-based Community of Practice to enhance practice and service delivery.

The ideal candidate for the Student Success Coach role is a highly motivated vocational/employment services worker with experience in providing educational support, course advice, and pathway guidance, particularly for disadvantaged learners. Student Success Coaches may be required to work across all Swinburne campuses and locations to support learners in addressing barriers to engagement and successful completion of their education, providing advice on learning options and next steps, developing ILPs, facilitating referrals to support services, offering coaching and mentoring, conducting workshops, and presenting information to groups or classes.

Further information about this role can be found in the attached position description.

About You  
To be suitable for this role you will need to have experience in the below key accountabilities: 

• Demonstrated experience in related work and study assistance including; vocational assistance, study support, recruitment, career guidance and employment services
• Experience with high priority cohort would be desirable
• A proven record of managing customer enquiries and a demonstrated commitment to customer service including follow up and closure activities
• Highly developed verbal and written communication and demonstrated computer skills including, delivering presentations, the use of word processing, spreadsheets and database applications

• A post graduate degree or vocational qualification in Career Counselling, Community Services, Vocational Training and Assessment with subsequent relevant experience; extensive experience and specialist expertise or broad knowledge or an equivalent combination of relevant experience and/or knowledge of the VET sector

Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

•    Every Swinburne learner gets a work experience
•    Every Swinburne graduate gets a job
•    Every Swinburne partner gets a tech solution
•    Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply 
Please submit your CV and cover letter addressing your suitability for this position.  

To review the Position Description and to apply, please scroll down to the bottom of the page. 

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected]. 

Applications Close: Sunday 11th August 2024, 5pm 

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity 
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.  For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact [email protected]

Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.  

For any support please contact [email protected] or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

Victoria’s Commitment to Action: Improving international student employment outcomes 
As a signatory to Victoria’s Commitment to Action , Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.  

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant
#LI-SW

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