Student Services Manager - INTO University Partnership

Job no:509739
Work type:full time
Location:Crawley
Categories:Student Administration / Support Services

• Support the Head of Student Services in the delivery of the operational objectives of the Student Services team
• Permanent, full-time appointment working directly for UWA's partner organisation, INTO University Partnerships
• The position is based in Perth, on-site at UWA College, part of the University of Western Australia Crawley campus

About UWA College

UWA College is The University of Western Australia’s new pathway institution. Designed to prepare international students for success at UWA, students will benefit from a tailored learning experience across a range of Foundation and Diploma programs – providing the ideal preparation for students to continue their studies at UWA.

About INTO University Partnerships 

UWA College is operated and run under contract to the University by INTO University Partnerships . INTO University Partnerships is a global provider of pathway programs, with 24 University partnerships across the UK, the US and Australia. For more information, see INTO and UWA College Partnership .

About the role

As a member of the College’s Management Team, the Student Services Manager will support the Head of Student Services in the delivery of the operational objectives of the Student Services team. In addition to their key accountabilities they will demonstrate role model behaviour and organisational compliance. As the UWA College grows the Student Services Manager will get direct management responsibilities for members of the Student Services Team. The role will work with the Head of Student Services in developing and streamlining operations, policies and best practice.
The Student Services Manager reports to the Head of Student Services UWA College and will deputise for the Head of Student Services when required and as appropriate.

About You

As the right person you will demonstrate through your CV and covering letter that you possess the following capabilities:

• Recent experience of working in an educational environment in a student services or other specialist advisory capacity.
• Line management and budgetary experience.
• Undergraduate degree or equivalent, or relevant industry experience.
• Excellent command of written and spoken English.
• Good IT skills including competence in the interpretation of management information.
• Facilitative management style: able to establish, manage and motivate a team in a fast-paced dynamic environment.
• Ability to build and manage relationships with peers, senior managers, university stakeholders, parents and students from a range of ethnic and cultural backgrounds
• Ability to prioritise, meet deadlines and work under pressure with defined resources.
• Commercially astute, with the ability to reconcile the twin imperatives of delivering quality programmes and working in a commercial environment.
• Ability to put in place procedures that are effective and efficient and produce timely management information.
• Initiative and problem-solving capability.
• Sound knowledge of the Australian higher or post-secondary education sector.
• Knowledge of the needs and expectations of international students.
• Knowledge of relevant legislation and its implications for educational establishments.
• An awareness of Safeguarding obligations on an educational provider
• A sound understanding of mental health needs of young adults.
• Ability to communicate clearly with employees and students at all level.
• Ability to recruit and develop employees and deliver training and performance management.

All staff need to be committed and responsible for promoting and safeguarding the welfare of children and young adults. The offer will be subject to a Western Australian Working with Children Check, National Police check and two references.

The successful candidate will also need to demonstrate their right to work within Australia.

Vaccinations: To help ensure the health, safety and wellbeing of our people and students, UWA College require employees to be fully vaccinated against COVID-19. Confirmation of your vaccination (and/or medical exemption) details will be required during the recruitment process. 

About the application process

We ask interested applicants to apply online via the Apply Now button with a resume and cover letter.

For queries related to the role or application process please contact Monica Pettersen, UWA College HR Manager on [email protected] . 

Full details of the position's responsibilities and the selection criteria are outlined in the position description. Please see the position description prior to applying:   509739 - Position description.pdf

For more information or to obtain a copy of our Candidate Privacy Notice, see Working at INTO .

Closing date: 5:00 PM AWST on Monday, 23 May 2022

Advertised:06 May 2022 W. Australia Standard Time
Applications close:23 May 2022 5:00 PM W. Australia Standard Time