Student Service Adviser (HEO 4)

• Based in Student and Academic Services at the City East Campus
• Three (3) positions, full-time, fixed term contracts until 5 May 2024, 28 July 2024 and 19 February 2025, respectively
• Commencement Salary: $70,476 per annum (plus 17% superannuation)

About You

You are a highly motivated team-player with a passion for exceptional customer service. With outstanding organisation skills and the developed ability to multitask, you are someone who genuinely enjoys delivering results to a high standard. With a solutions mindset and excellent communication skills, you’re looking for your next challenge to expand your horizons and join a fun team culture!

About the Role

Reporting to the Team Leader: Campus Central, you will provide advice, assistance, and information to students and you will be first point of contact for students via phone, email and chat, responding to a variety of queries and issues in relation to student service. You will provide quality customer service, and process variations to students' records with respect to the students' academic progress through the University.

About Student and Academic Services (SAS)

The Student and Academic Services (SAS) Unit provides senior leadership, guidance and services which enable the University to maximise the success and experience of all UniSA students.  Acting as a key partner and facilitator with academic units, and working collaboratively with other central units, SAS is responsible for the development and maintenance of student facing services, policy, information systems and procedural frameworks.  The Unit coordinates and provides quality assurance for a number of University functions including student support, admissions, enrolments, research candidature, examinations, graduations, student finance and scholarships.

Core Responsibilities

• Provide frontline customer service to students, staff, alumni and members of the public
• Identify and meet internal/external customer needs through building effective relationships
• Undertake a range of activities across phone, chat, email and face to face customer service
• Conduct proactive outbound service activities
• Provide advice around university policies
• Assess in consultation with Academic Units students eligibility to graduate
• Active involvement in Academic Unit/University initiatives

• Previous experience within a customer focussed role
• A can-do, solutions-focused approach to supporting students and staff
• Excellent interpersonal and communication skills
• The ability to apply policies and procedures in response to queries
• A commitment to teamwork and personal and professional development
• Experience with Microsoft Office and administration and information systems (experience with PeopleSoft, CRM, POS or similar is desirable)

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as: 

• Access to great personal development opportunities 
• Generous superannuation contributions of 17% 
• Corporate health insurance 
• Various on-site services available at our campuses which may include on-site gym membership 
• A variety of leave arrangements

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results. 

How to Apply 

For a copy of the position description and to apply, please visit Working at UniSA . Applicants are required to upload a cover letter and resume only. 

Please address your cover letter to Amra Delibasic, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 5859. 

Applications close: 11:30pm Sunday 3 March 2024.

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment. 

Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check. 

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Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

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