Student Grievance and Conduct Advisor

Updated: about 1 month ago
Location: Adelaide, SOUTH AUSTRALIA
Job Type: FullTime
Deadline: 04 Mar 2021

Job no:505055
Work type:Continuing - Full-time
Categories:Student Services and Learning support, HEO7

(HEO7) $88,078 to $98,509 per annum plus an employer contribution of up to 17% superannuation will apply

The University of Adelaide Enterprise Agreement 2017-2021 will apply to a successful candidate’s employment at the University.  The University recently temporarily varied its Enterprise Agreement.  Please be advised that the salary range, along with other conditions associated with this position, may change in accordance with the variation to the Enterprise Agreement.

Continuing position available from March 2021

Student Affairs is a unit within the Division of Academic and Student Engagement, which provides advice to senior University staff as well as students on student grievances and student misconduct issues.

Under limited direction, the Student Grievance and Conduct Advisor provides an advisory and complaints resolution service to the University community. The position meets with students to investigate and assess reported incidents and ensure students are referred to the appropriate University support.

The position requires a high degree of knowledge and sensitivity in dealing with confidential information and in the interpretation of a range of University policies and procedures.

To be successful you will need:

  • Substantial experience in providing advice and support on organisational policies and procedures.
  • High-level verbal and written communication skills with experience in preparing reports.
  • Ability to analyse data and determine trends and make recommendations to address any potential risks identified.
  • Well-developed interpersonal communication skills with experience in coordinating key stakeholders.
  • Demonstrated experience in responding professionally to complex customer requests and managing conflict.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our core values are integrity, discovery, excellence, collegiality and respect. Our culture is one that welcomes all and embraces diversity. We are firm believers that our people are our most valuable asset, so we work to grow and diversify the skills of our staff.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities. 

Learn more at:

Your division's broader role

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.

Learn more at:

If you want to change tomorrow, act today

Click the 'Apply Now' button to be taken through to our online application form. Please ensure you address and upload your responses to all selection criteria. Applications close 11:55pm, 4 March 2021

For further information

For a confidential discussion regarding this position, contact:

Mr Michael Physick
Manager, Student Affairs

You'll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Opportunity employer, Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.


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