Student Experience Officer

Job no:512843
Work type:full time
Location:Crawley
Categories:Student Administration / Support Services

• Full-time, fixed-term until 30 June 2023
• Base salary range: Level 5 $73,982 – $81,999 p.a. (pro rata) plus 17% superannuation

About the team

Student Experience is an area to focus on delivering student experience and engagement that provides the greatest value for students and ensuring consistency of experience across the organisation.

Student Experience is responsible for improving student satisfaction, advocacy, and retention and employment rates, and building value for each student segment that are integrated across the enterprise and deliver on the brand promise.

Student Experience encompasses a number of core services delivered through Student Services, Student Wellbeing, and Student Experience service across the Student Life portfolio.

About the opportunity

You will deliver a consistent, transparent and high quality student service. You will provide a high level of administrative support to the area and take a responsible and supervisory role in the establishment, maintenance, improvement and monitoring of systems, policies and procedures to ensure efficient operation and a high level of client support is provided to academics and students. You will work within a skilled team to make a valuable contribution to the student experience.

To be considered for this role, you will demonstrate:

• Relevant tertiary qualifications or equivalent competency
• Substantial relevant administrative experience at an appropriate level
• Highly developed written and verbal communication skills
• Highly developed organisational skills and demonstrated ability to meet deadlines
• Proficiency in a range of computing skills including word processing, spreadsheets, databases,
• internet and email
• Ability to work independently, show initiative and work productively as part of a team
• Strong focus on delivering an exceptional student experience and customer service

About your application

Full details of the position's responsibilities and the selection criteria are outlined in the position description:   Student Experience Officer L5 PD.pdf

The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Wednesday, 14 December 2022

This position is only open to applicants with relevant rights to work in Australia.

Application Details: Please apply online via the Apply Now button.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace.  We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised Top 100 educational and research institution.  We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.

• We have a globally competitive, gender neutral parental leave policy with 26 weeks paid leave after 12 months service and 36 weeks after 5 years.
• We have on-campus childcare facilities for child 6 weeks to kindy.
• We facilitate flexible working, with part-time and job-sharing arrangements considered.
• We have an ongoing partnership with Pride in Diversity and were recently awarded a Bronze Employer status for LGBTIQA+ inclusion.
• We have Athena SWAN Bronze accreditation and actively work to improve gender equity. 

Should you have any queries relating to your application, please contact the individual named in the advertisement. Alternatively, contact the Talent team at [email protected] with details of your query. To enable a quick response, please include the 6-digit job reference number and a member of the team will respond to your enquiry.

Advertised:30 Nov 2022 W. Australia Standard Time
Applications close:14 Dec 2022 11:55 PM W. Australia Standard Time