Student Engagement Officer

• Fixed Term (until 31.12.2024), Part Time (0.5 FTE / 36.25 hrs per fortnight)
• Student Success Division
• CQUniversity Mackay
• Higher Education Worker Level 4
• Total Part Time Remuneration $41,140 pa to $43,453 pa (including salary of $41,140 to $43,453 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

CQUniversity is seeking an experienced customer service operator to join the frontline services team at our Mackay Campus, where no two days are the same! You will provide support and advice to clients, face-to-face, over the phone and via email. We are seeking a professional administrator that is confident in resolving day to day queries and triaging enquiries to others. You will provide support to our wider team and gain knowledge and understanding of the broader services provided by our Student Engagement Team.

You will be joining a supportive team environment, and you will be provided with full training and mentoring to ensure your success in this position.  If you are keen to join an organisation where you get to change lives by supporting the learning journey of our students, this role is for you!

Be rewarded

• 6 weeks annual leave
• Generous carers, maternity and paternity leave
• 17% superannuation (with the choice of joining an award-winning superfund)
• Flexible and inclusive work / life balance
• Fantastic staff professional / career development opportunities
• Access to an Employee Assistance Program

• Experience working in a front-line customer service role, assisting and triaging enquiries, either face-to-face or on the phone.
• Experience and knowledge using systems, web browsers, Microsoft Office Suite, or ability to quickly learn.
• Outstanding oral and written communication skills
• Proven time management and problem-solving skills with proven ability to work cooperatively and collaboratively with others.
• Excellent customer service skills and an understanding of the needs of a culturally diverse university community.

For further information about this position, please refer to the position description .

Applications Close: 11:59pm, 31 March 2024

Job Requisition ID: 4254

Contact Details: 

Candice Curran

(07) 4940 3214

[email protected]

When submitting your application, please include:

Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

Please note, applicants for the position must have full time work rights.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.