Student Centre Assistant

·       fantastic 6 month casual opportunity for 30 x University of Sydney Students only to work at the University Student Centre

·       shifts will be available between 7am – 7pm Monday to Friday

·       2 weeks full time paid training in person at Camperdown campus

·       Student Centre staff are required to work onsite

·       HEO3 Step 1 - $44.35 per hour

 

About the opportunity

 

University of Sydney Students only to apply - (current or alumni students accepted)

 

The Student Centre team support all enquiries to the University of Sydney via a face-to-face counter service, phones, and online customer service channels. They provide customer service, information, advice and referral about a broad range of matters relating to a student’s time at university. This includes course options and admissions, student cards, fees, enrolment, timetables, examinations, special consideration, study abroad and exchange, and graduation.

 

This is a casual opportunity with a 6-month contract term and potential to extend based on business requirements.

 

This role will require you to: 

 

·       manage online enquires, admission enquiries and administrative support to the work area

·       provide accurate and consistent information within established service and performance parameters to students, internal and external stakeholders who contact the Student Centre

·       respond to and resolve enquiries in an informative, accurate and timely manner; ensuring key details are recorded in an enquiry management system for each interaction

·       triage enquiries accurately and in accordance with established business practice guidelines to include the effective assessment, diagnosis, prioritisation and internal escalation of more complex cases to a senior staff person for appropriate referral of issues to higher level support and advice

·       exercise a degree of initiative, sensitivity, and sound judgement in compliance with the University’s privacy policy, legislative obligations, and operating guidelines to resolve problems and manage complaints.

 

About you:

 

·       you are a current University of Sydney student

·       demonstrated experience in providing quality customer service and the ability to add-value in responding to online enquiries within a compliance driven and service-centric work environment

·       excellent high-level communication skills - including verbal and written, and can make the complex simple in your daily interactions

·       strong and well developed organisational, time management and prioritisation skills to manage service priorities

·       experience in working in a high volume, fast paced, customer centric environment

·       fast learning and willing to take on new challenges in an agile work environment

·       strong computer skills and literacy, including Microsoft Office

 

Closing date: Wednesday March 15th

 

To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.

Sponsorship / work rights for Australia

Please note: Visa sponsorship is not available for this position.

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement 

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ . We welcome applications from candidates from all backgrounds. 

The University of Sydney is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

 

How to apply

 

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. 

 

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply.

 

For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Mari Lewis, Recruitment Consultant Recruitment Operations, on or by email to [email protected]

 

© The University of Sydney

 

The University reserves the right not to proceed with any appointment.

Applications Close

Wednesday 15 March 2023 11:59 PM