Student and Academic Administration Assistant

• School of Economics

• Broaden your career within one of QLD’s largest employers

• Plan for your future with a generous 17% superannuation allowance

• Generous parental leave provisions – up to 26 weeks paid leave

• Based at our vibrant and picturesque St Lucia Campus

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

• 17% superannuation contributions

• 17.5% annual leave loading

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

• Cheap parking (from just $5.75 a day)

• Salary packaging options

About This Opportunity 

We are seeking a motivated Student and Academic Administration Assistant to provide a range of student and academic administrative support services within the School of Economics. This role is the first point of contact for student enquiries and an important part of creating a welcoming student experience within the School. This position is responsible for a diverse range of administrative processing tasks relating to students in the school’s academic programs and courses, as well as assisting the Student and Academic Administration teams.

Key responsibilities will include but are not limited too: 

• Provide high quality advice to current and prospective students on a range of topics related to student and academic administration through triaging student enquiries and requests and handling telephone and in-person enquiries.

• Apply a sound general knowledge of student and academic administration and develop specific knowledge of the policies and procedures.

• Develop knowledge of and utilise software systems to perform student and academic administration tasks and be committed to using new programs as they are developed.

• Prepare student and staff communications in relation to student and academic administration and related matters.

• Assist Senior Officers, Student and Academic Administration on matters relating to student and academic administration as required.

• Maintain and enter data using UQ systems relating to student and academic administration.

• Any other duties as reasonably directed by your supervisor.

This is a full-time continuing position  

At HEW level 4, the full-time equivalent base salary will be in the range $71,640.06 - $75,957.51, plus a generous super allowance of up to 17%. The total FTE package will be up to $83,818.87 - $88,870.29 annually.  As these roles are covered by an Enterprise Agreement, you will also receive regular remuneration increases in line with the Enterprise Agreement.

About You  

• Completion of a diploma level qualification; or an equivalent combination of relevant experience and/or education/training.

• Excellent interpersonal and written skills, a commitment to providing high level service.

• Ability to work as part of a team and to organise workflow to meet competing demands and deadlines.

• High level of attention to detail and accuracy in written work.

• A strong orientation to the provision of a high level of customer service.

• An empathy with and ability to communicate with students, including those from

• diverse cultural backgrounds.

• High level computing skills, preferably experience using Microsoft Office software.

• Knowledge of University student computer systems and packages e.g. SI-net,

• Business Objects, UniTask, iSuite packages and the use of CRM systems is

• desirable.

In addition, the following mandatory requirements apply:

• Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment. 

• Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. 

Questions? 

For more information about this opportunity, please contact Melissa Jelliff at [email protected] .

For application queries, please contact [email protected] stating the job reference number (below) in the subject line. 
 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section  

• Resume 

Other Information 

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion .  We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity , LGBTQIA+ , cultural and/or linguistic , Aboriginal and/or Torres Strait Islander peoples , or people with a disability . Accessibility requirements and/or adjustments can be directed to [email protected] .

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

Applications close Wednesday 29th May 2024 at 11.00pm AEST (Job Reference Number - R-38943).