Full-time, Continuing position
Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus
About the Role
As the Student Advice Officer and member of the Student Advice Team at Business Connect, you will provide timely, consistent, and accurate information and advice to customers, and ensure a high-quality service is provided in person, online, and over the phone. You will be required to deal effectively with both routine and more complex enquiries relating to College of Business and Law programs, across all modes and locations. You will actively contribute to the further development of University systems and processes; and work collaboratively with other members of the Business Connect and the wider Student Lifecycle Team to ensure effective academic administration.
To be successful in this position, you’ll have:
Demonstrated experience and motivation in the provision of high-quality customer service, including sound knowledge and consistent application of relevant policies and procedures.
Demonstrated strong written and verbal communication skills, including the ability to communicate effectively with people from a range of cultural backgrounds
Well-developed interpersonal and problem-solving skills with the ability to take the initiative in identifying and pursuing opportunities to improve existing practices and services.
Ability to build and maintain effective and productive relationships with a wide range of groups, both internal and external to the University.
Demonstrated experience of adapting to new technologies or systems
Proven ability to work effectively as a flexible team member committed to achieving own and work team goals and priorities, and to continuous improvement.
Ability to prioritise tasks and meet deadlines in a demanding environment and has the ability to shift easily between different service channels and locations as demand requires.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About College of Business and Law
As one of the largest Business Schools in the Asia Pacific region, the College of Business and Law is comprised of five schools – four in Melbourne and one in Vietnam - delivering a broad range of programs in Business, ranging from Certificates up to PHD levels. Many programs articulate between Vocational Education and Higher Education, creating pathways for further study. RMIT Business programs are delivered in Melbourne, Vietnam, Singapore, Shanghai and Jakarta, as well as through Open Universities Australia (OUA) and RMIT Online. The College has an annual budget of approximately $280 million, employs over 1000 staff and delivers programs to approximately 30,000 students (20,000 EFTSL).
In line with RMIT’s vision to be recognised as a global university of technology, design and enterprise, the College mission is to deliver in a global context innovative, industry-engaged education and applied research connected to business. The College assists in achieving the ambitions of RMIT’s new five-year strategic plan Ready for Life and Work by making active contributions towards life-changing experiences for students, creating passion with purpose for its staff and shaping the world with impactful research and global reach.
In particular, the College has defined a number of initiatives which are summarised in three priority areas: enterprising, student experience and international mobility.
The College is located on RMIT University’s City Campus and resides in the state of the art Swanston Academic and Emily McPherson buildings.
For further details about the College, please visit:
Please submit your CV and cover letter addressing your suitability for this position by clicking on the ‘Apply’ link below.
For further information about this position, please see the Position Description below or contact Jarrod Fisher via email firstname.lastname@example.org
Position Description – Student Advice Officer
Applications close on Monday 3 April 2023 at 11.59 pm
3 Apr 2023 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.
RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
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