- Full time, fixed term positions available with an opportunity for extension/ continuing
- Excellent opportunity to apply your strong administrative skills
- Base Salary $79,717 + 17% superannuation
- Hybrid work (minimum 3 days on campus)
About the opportunity
The Faculty Services team is looking for self-driven and motivated individual(s) to join their high performing team. In this role, you will be using your strong administrative skills by reviewing and triaging student enquiries, responding to queries and applications, reviewing documents, investigating complex cases and sourcing solutions related to the effective, timely and compliant process administration. Faculty Services is managing mobility (exchange) and credit applications for students, incoming enquiries from the Student Centre, as well as enrolment and candidature matters. They will work closely with other teams in Faculty Services as well as across the Student Administration Services area such as Student Centre staff, Special Considerations, Fees, Admissions and Faculty staff.
This role requires strong administrative and organizational skills in order to coordinate and undertake a range of operational activities on an ongoing basis.
Please note that at interview stage we will advise you of the teams’ vacancies and whilst you can put in a preference, your allocation is at the panel’s discretion and depends on the operational needs of the business.
Your key responsibilities will be to:
- manage the delivery of daily administrative activities and services that form part of the Faculty Services teams work
- resolve matters and manage communication with discretion, tact and diplomacy utilizing knowledge of University policy and practice
- provide advice and resolve matters that may arise with accuracy, discretion, tact and diplomacy
- ensure databases, extracts and regular reports issued are aligned with business needs and established procedures
- initiate, develop and maintain professional, productive and positive relationships with faculty administrative staff, academics and other internal and external stakeholders
About you
- strong mindset of excellent customer service delivery and high quality problem solving ability
- excellent time management skills and ability to adhere to strict deadlines
- highly developed communication and interpersonal skills with experience in handling a wide range of enquiries
- high level of customer service skills together with well-developed written and verbal communication skills
- extensive experience in handling a high volume of enquiries
- strong problem solving and analytical skills and the ability to use initiative and exercise sound judgement.
Sponsorship / work rights for Australia
Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.
Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ . We welcome applications from candidates from all backgrounds.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Tooba Fida, Recruitment Operations, by email to [email protected]
© The University of Sydney
The University reserves the right not to proceed with any appointment.
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Applications Close
Wednesday 15 March 2023 11:59 PMSimilar Positions
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