Specialist Senior Student Transaction Officer

Updated: about 2 months ago
Location: Perth, WESTERN AUSTRALIA
Deadline: 15 Aug 2022

  • $82 658 - $89 180
  • Ongoing, Full-time and Part-time Vacancies - 2.0 FTE
  • Candidates who have relevant working rights

STUDENT ADMINISTRATION
JOONDALUP CAMPUS 
$82 658 to $89 180 PA (HEW 6)
ONGOING FULL-TIME and PART-TIME VACANCIES - 2.0 FTE

Overview

We are seeking a highly motivated, exceptionally customer focused senior administrator with experience working in a complex customer-oriented, high volume transaction processing environment to assist students and other customers in the resolution of complex enquiries.

The current vacancies are in the Admissions team, where you will be involved in reviewing applications from prospective students to assess their eligibility for entry, applications for credit and recognition of prior learning and assisting with the resolution and management of enquiries received via phone and by email.  The successful candidate will be part of a diverse team which offers opportunities for team members to contribute to continuous improvement and to develop networks with colleagues across ECU.  As a Specialist Senior Student Transaction Officer, you will be assigned a portfolio in a specialist area with responsibility for the coordination of complex query resolution and will provide specialist support for colleagues.

Although initially you will be assigned to the Admissions team, you may be moved to other teams in Student Administration as the operational need arises, and/or to enable your career development (Admissions, Fees and Scholarships, Assessments and Student Records).

We are looking for someone to join the team who demonstrates the following capabilities:

  • Experience in a complex customer-oriented, high-volume transaction processing environment responsible for academic, financial or non-financial type transactions.
  • Demonstrated time management and organisational skills with a proven ability to establish priorities, achieve objectives and meet deadlines.
  • Experience in providing specialist advice and support within a team.A performance-oriented approach with demonstrated ability to act with a high level of initiative, attention to detail, problem solving, analysis and judgement to provide accurate and appropriate outcomes.

Previous experience in the Higher Education industry, whilst not essential, will be well regarded.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry and Personal Excellence.

Benefits & Remuneration

This ongoing position attracts remuneration of $82,658 to $89,180 pa (pro-rata for part-time appointments) plus University superannuation contribution.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit Our Benefits on the Employment Opportunities website.

Contact

Interested applicants are welcome to contact Annette Thompson by email, annette.thompson@ecu.edu.au for more information.

How to Apply

Please upload your CV and a statement (2 pages, maximum) addressing the key capabilities listed above and whether you are seeking full time or part time employment. 

Closing Date:

Applications close on 15 August 2022 at 11:30pm AWST.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

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