Services Officer

• Full-time, Continuing position  

• Salary Academic Level / HEW 5 + 17% Superannuation 

• Based at the Bundoora campus, and hybrid ways of working – Minimum of 3 days on campus. 

About The Position 
The Services Officer will be responsible for supporting the day-to-day activities of the STEM College.  

As a member of the College Services Team, the successful candidate will work under the direction of the Senior Services Coordinator to provide an elevated level of service across processes and tasks which support the effective operation of the College and its associated Schools.  

Such services may include, but are not limited to, purchasing and supplies, event organisation and support, asset/space management. The successful candidate will be expected to work in a highly collaborative manner both with RMIT and external stakeholders.   

The position will be accountable for implementation of systems and protocols that are consistent with the University’s protocols, policies, and procedures.  The incumbent will contribute to high quality service provision, strong skills in multitasking as well as cultural and work practice changes that support the College’s strategic directions 

To be successful in this position, you will have: 

• Demonstrated experience in the provision of quality customer service and general support administration. 

• Demonstrated sound knowledge and consistent application of relevant University policy and procedures and the ability to provide advice in a customer service environment 

• Sound administrative and organisational skills with the ability to work effectively, flexibly, and efficiently as a member of a team, contributing to the achievement of team goals.  

• Demonstrated strong written and verbal communication skills, including the ability to communicate effectively with people from a range of cultural backgrounds. 

• Well-developed interpersonal and problem-solving skills, with the ability to take the initiative in identifying and proposing opportunities to improve existing practices and services.  

• Ability to prioritise tasks and meet deadlines in a demanding frontline customer facing environment.   

• Demonstrated keyboard skills and expertise in MS Word, MS Excel, and email 

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. 

About the College 

The STEM College Office Professional staff provide exceptional and efficient support to the College.  

The Learning, Teaching and Quality teams support:  

• Quality Enhancement  

• Learning and Teaching support  

The Professional shared services Group delivers service to all four School across five distinct functions:  

• Student Lifecycle  

• Planning & Operations  

• Technical Services  

• Program Lifecycle & Governance  

• WIL & Engagement  

Relevant digital solutions – such as Workday – are used by the five teams to streamline processes and drive operational efficiencies. The Group’s end-to-end professional support ensures a consistent approach to the operational and strategic functioning of the College and adherence to University policies and procedures.  

The STEM College Office professional staff are instrumental in providing students with a transformative and enriched learning experience, and in supporting our research and engagement administration activities. Centralised in the STEM College Office, at our City and Bundoora campuses, professional staff members have opportunities to cross-skill, engage in professional development and develop their own career paths.  

To Apply  

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link below.  

For further information about this position, please see Position Description below.

Job Description - Services Officer  

#LI-Hybrid 

Applications Close:
18 Nov 2022 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at [email protected] telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak here .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.