Service Desk Analyst

Job no:510811
Work type:Continuing - Full-time
Campus:Adelaide
Categories:Information and Communications Technology, HEO4

(HEO4) $66,260 to $72,627 per annum plus an employer contribution of 17% superannuation applies.

Continuing full-time opportunity available due to an internal promotion.

An exciting opportunity is available for a highly motivated technical and customer focused individual with service desk experience in an enterprise environment.

The Service Desk Analyst provides first level I.T. support to the various types of technology across the University of Adelaide campuses, medical and research facilities or where the University has a presence. Working under a routine and general direction by the Service Desk Lead this position requires strong customer service skills and the ability to solve and communicate technical issues to all levels of different stakeholders.

To be successful you will need:

• Demonstrated experience in a service desk or similar customer services support role.
• Demonstrated experience supporting users in an enterprise or large corporate environment.
• Demonstrated experience providing remote or onsite technology support with a broad range of technologies, including Windows, Mac and mobile devices.
• Ability to work on a rotation roster to support the IT service desk with a customer centric focus.
• IT related industry qualification (desired).

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaboration - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

Your division's broader role

The Division of University Operations enables the University's delivery of high-quality and distinct learning, teaching and research experiences. Its responsibilities link to Adelaide's strategic plan and focus on people, community, assets and infrastructure, and processes.

Learn more at: adelaide.edu.au/operations

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document.

Applications close 11:55pm, 4 October 2022. 

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information

For a confidential discussion regarding this position, contact:

Rob Calley
Service Desk Lead
E: [email protected]

You'll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.

#LI-UOA

Download the Position Description Apply now