Senior Student Service Adviser (HEO 5)

• Open to Australian Aboriginal Peoples and UniSA employees only
• Part-time (0.6FTE), fixed term contract until 3 January 2025 based at the City West campus
• Commencement Salary: $76,304 pro rata per annum (plus 17% superannuation

About the Role

Reporting to the Team Leader: Campus Central City West, the Senior Student Service Advisor plays a pivotal role within the Campus Central team by offering guidance and support to both the City West Team Leader and team members in delivering outstanding customer service to students. This key position not only ensures the efficient management of the service area but also spearheads the coordination of resources across the service area.

The Senior Student Service Adviser is tasked with the development and implementation of training programs designed to enhance the skills and capabilities of both the local and wider Campus Central teams. Through continuous learning and improvement, this role significantly contributes to the team's ability to meet and exceed the service expectations of our students.

About UniSA 

The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

The Student and Academic Services (SAS) unit provides senior leadership in student and academic administration in a distributed service environment. It is responsible for the development and maintenance of policy, information systems and procedural frameworks. The Unit coordinates and provides quality assurance for a number of University functions including student admissions, enrolments, examinations, graduations, student finance and scholarships. 

Within SAS, Campus Central is a frontline service area provided on all campuses of the University. It is a team-based, continuous improvement environment, which provides a broad range of student and academic services to students and university staff.
Essential Skills and Experience

• Tertiary qualifications or equivalent skills and knowledge at an appropriate level and a demonstrated commitment to the further development and enhancement of knowledge and skills through active membership of relevant professional associations and other means
• Demonstrated achievement in the provision of high quality, responsive customer service that involves strong interpersonal, conflict management and problem solving skills
• Effective conflict resolution skills, including the ability to be innovative and creative in providing advice and generating solutions
• Demonstrated ability to apply and interpret policies and procedures
• Highly developed communication skills appropriate to developing and adapting verbal and written presentations and materials to a range of needs and audiences

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as: 

• Access to great personal development opportunities 
• Generous superannuation contributions of 17% 
• A range of salary packaging options, including vehicle leasing, laptops and car parking fees 
• Staff study support 
• Various on-site services available at our campuses which may include on-site gym membership 

Applicants are required to upload a cover letter addressing their suitability for the role and resume only.
Please address your cover letter to Amra Delibasic, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 5942.

Applications close: 11.30pm Sunday 17 March 2024

To be eligible to apply for internal positions, you must either identify as an Australian Aboriginal Person, or be a current UniSA continuing, fixed-term or casual staff member at the time the position is advertised and have the legal right to work in Australia for the term of the appointment.

Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check. 

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Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

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