Senior ServiceNow Developer

Updated: 3 months ago
Location: Melbourne, VICTORIA
Deadline: 13 Dec 2023

Job no: 0034518
Location: Parkville
Role type: 
Full-time; Continuing
Department: Business Services
UOM 8 - $115,137 - $124,622 p.a. plus 17% super

  • Enhance and support the University of Melbourne's ServiceNow platform, contributing to sprint planning, refining requirements, and expanding ServiceNow functionality
  • Extensive learning opportunity within a large ServiceNow team, involving work on all modules of ServiceNow and exposure to a diverse and expansive technical landscape, fostering growth opportunities
  • Salary range, 17% super, benefits, and a flexible hybrid work environment! 

About the Role
The Senior ServiceNow Developer role is integral to advancing and supporting the University of Melbourne's strategic enterprise service management ServiceNow platform. As a key member of the ServiceNow Solutions team, the role involves active participation in sprint planning, refining requirements, and expanding the functionality of ServiceNow across various modules. This position offers a unique opportunity for continuous learning within a large and supportive ServiceNow team, contributing to a diverse technical landscape and encouraging professional growth.

Your responsibilities will include:

  • Investigate and diagnose incidents, addressing defects, fulfilling requests, and implementing changes to ServiceNow applications with a focus on root cause analysis
  • Serve as Release Manager, coordinating activities for successful and secure code deployment, and support platform management through various tools and best practices
  • Collaborate on complex system integrations, leverage evolving Now Platform capabilities, and participate in technical governance to ensure adherence to best practices and continuous improvement

Who we are looking for
We are seeking individuals who are highly experienced in developing ServiceNow components, possess a strong background in incident investigation and root cause analysis, ideally with expertise in asset and configuration management. Your extensive knowledge of system design, experience with managing ServiceNow environments in Agile settings, and solid communication skills across all organisational levels will contribute to the effective and efficient operation of the ServiceNow platform.

You will also have:

  • ServiceNow Certified Application Developer with an appropriate tertiary qualification or an equivalent combination of relevant experience and education/training
  • ITIL qualifications with service management experience in an operational environment
  • Agile certification will be highly advantageous
  • Strong functional and technical knowledge of ServiceNow including extensive developer experience in large organisations

For further information regarding responsibilities and requirements please refer to the attached PD.

Please note: Visa sponsorship is available for this position.

Your new team – Business Services
Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.

What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn .   

Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier-free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments to the recruitment process, please contact the email address listed at the bottom of the page.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -

Join Us!
If you feel this role is right for you, please apply with the following documents: 

  • Resume
  • Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact the Professional Talent Acquisition Team via email at [email protected] , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application with this email address.

Position Description

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