Senior IDS Platforms Analyst & Coordinator – Research Support

Updated: 28 days ago
Location: Bedford Park, SOUTH AUSTRALIA
Job Type: FullTime



About Flinders

Our bold vision, captured in our Strategic Plan: making a Difference: The 2025 Agenda, is to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates.

To realise this ambition, we recently made a significant organisation change to a six College structure with a professional staff and services alignment.

We recognise the key to our success is exceptional people and we’re seeking an outstanding individual to join the team of our transformed university.

Employment Type:

Continuing

Position Summary

Continuing, full-time
Compensation Grade
Higher Education Officer Level 7
Salary Range
$88, 384 – $97, 837 pa
Reporting to:
Associate Director, IDS Platforms Management & Development
As Senior IDS Platforms Analyst & Coordinator – Research Support, you will play a key role in supporting the stable, reliable and performant operations of the University research platforms and applications.
Reporting to the Platforms Lead, you will be responsible for conducting analysis, support and coordination of activities related to the ongoing operation and development of platforms. The Research Support Team sustain and develop applications including Research Now, Inspire, Data Storage, HPC, Figshare, Redcap, Infonetics (ethics), Research Master and Qualtrics.

Key Position Responsibilities

The key position responsibilities include: 

Technical Management & Support 

  • Coordinating the technical change, configuration and release management process for the relevant platforms and applications in alignment with IDS frameworks, principles and standards. 

  • Conducting requirements analysis activities, interpreting business requirements and translating into technical requirements.   Conducting business change impact analysis to identify appropriate change management activities to support system changes. 

  • Ensuring the continuous development of relevant platforms and applications by analysing, configuring, testing and documenting new functionalities and capabilities. 

  • Ensuring the timely resolution of issues and customer queries in collaboration with other relevant IDS teams. 

Technical Vision & Roadmap 

  • Supporting the relevant stakeholders in developing and implementing the vision and associated roadmap for the platform and applications. 

  • Supporting the development of business cases for new or enhanced technologies and solutions to support the delivery of the roadmap. 

Technical Knowledge & Excellence 

  • Supporting both formal and informal market scanning and benchmarking activities to be aware of emerging market offerings and trends. 

  • Periodically participating in knowledge building activities and events to be aware of latest/best practices for their area of responsibility and to keep skills and knowledge up to date. 

  • Supporting the provision of timely and effective advice and support to customers and stakeholders by identifying improvements to support services and providing technical expertise to enable customers to adopt new technologies and processes. 

Risk, Governance & Ways of Working 

  • Supporting an agile based way of working to manage, refine, and prioritise the activity backlog based on relevant customer and IDS priorities.  Balancing the need to support day to day operations in a stable and reliable manner, with the need to undertake functional enhancements and new features for customers. 

  • Identifying, managing and mitigating risks related to the activities being undertaken by the role in line with IDS and Flinders University policies and procedures. 

  • Ensuring compliance with all relevant IDS and Flinders University policies and procedures. 

Other Responsibilities 

  • Any other responsibilities in line with the level of the role as assigned by the Supervisor and/or the University. 

Key Position Capabilities

KEY POSITION CAPABILITIES

  • Appropriate tertiary qualification in Information Technology or relevant technical area, and / or equivalent relevant experience in an IT environment.  

  • High level thinking, planning and analytical skills to support outcomes and meet the University's strategic goals. 

  • Well developed skills in contributing to a team reaching its full potential, including well developed interpersonal and relationship management skills. 

  • General experience in dealing with customer relationships and expectations. 

  • General experience in agile ways of working including exposure to scaled agile methodologies and/or collaborating and delivering through a matrix structure. 

  • Well developed self-improvement and growth mindset/approach to the role and as part of a wider team. 

  • Well-developed interpersonal influence and demonstrated ability to negotiate and communicate effectively with staff and customers across a diverse organisation particularly during the design, management and implementation of customer solutions. 

  • Significant experience in supporting and maintaining Commercial-Off-The-Shelf (COTS) applications and Software as a service and enterprise applications and systems. 

  • Broad knowledge and experience in the design and execution of application upgrades including planning, test plan, execution and program close out using good change management principles and practices. 

  • Broad knowledge of the principles and practices of the software development lifecycle. 

  • Higher education experience advantageous. 

  • A National Police Certificate which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position.  If you have any queries in this regard please raise them with the named contact person in this Position Description in the first instance.

For application enquiries please contact: Lesley Parker



Information for Applicants:

You are required to provide a suitability statement of no more than three pages, addressing the key capabilities of the position as outlined above. In addition, you are required to upload your CV.

A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

We are seeking to increase the diversity to improve equal opportunity outcomes for employees, and therefore we encourage female applicants, people with a disability and/or from Aboriginal or Torres Strait Islanders descent to apply.

Please note, late applications and applications sent via agencies will not be accepted.

Applications Close 11:59pm:

19 Sep 2021



About Flinders

Our bold vision, captured in our Strategic Plan: making a Difference: The 2025 Agenda, is to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates.

To realise this ambition, we recently made a significant organisation change to a six College structure with a professional staff and services alignment.

We recognise the key to our success is exceptional people and we’re seeking an outstanding individual to join the team of our transformed university.

Employment Type:

Continuing

Position Summary

Continuing, full-time
Compensation Grade
Higher Education Officer Level 7
Salary Range
$88, 384 – $97, 837 pa
Reporting to:
Associate Director, IDS Platforms Management & Development
As Senior IDS Platforms Analyst & Coordinator – Research Support, you will play a key role in supporting the stable, reliable and performant operations of the University research platforms and applications.
Reporting to the Platforms Lead, you will be responsible for conducting analysis, support and coordination of activities related to the ongoing operation and development of platforms. The Research Support Team sustain and develop applications including Research Now, Inspire, Data Storage, HPC, Figshare, Redcap, Infonetics (ethics), Research Master and Qualtrics.

Key Position Responsibilities

The key position responsibilities include: 

Technical Management & Support 

  • Coordinating the technical change, configuration and release management process for the relevant platforms and applications in alignment with IDS frameworks, principles and standards. 

  • Conducting requirements analysis activities, interpreting business requirements and translating into technical requirements.   Conducting business change impact analysis to identify appropriate change management activities to support system changes. 

  • Ensuring the continuous development of relevant platforms and applications by analysing, configuring, testing and documenting new functionalities and capabilities. 

  • Ensuring the timely resolution of issues and customer queries in collaboration with other relevant IDS teams. 

Technical Vision & Roadmap 

  • Supporting the relevant stakeholders in developing and implementing the vision and associated roadmap for the platform and applications. 

  • Supporting the development of business cases for new or enhanced technologies and solutions to support the delivery of the roadmap. 

Technical Knowledge & Excellence 

  • Supporting both formal and informal market scanning and benchmarking activities to be aware of emerging market offerings and trends. 

  • Periodically participating in knowledge building activities and events to be aware of latest/best practices for their area of responsibility and to keep skills and knowledge up to date. 

  • Supporting the provision of timely and effective advice and support to customers and stakeholders by identifying improvements to support services and providing technical expertise to enable customers to adopt new technologies and processes. 

Risk, Governance & Ways of Working 

  • Supporting an agile based way of working to manage, refine, and prioritise the activity backlog based on relevant customer and IDS priorities.  Balancing the need to support day to day operations in a stable and reliable manner, with the need to undertake functional enhancements and new features for customers. 

  • Identifying, managing and mitigating risks related to the activities being undertaken by the role in line with IDS and Flinders University policies and procedures. 

  • Ensuring compliance with all relevant IDS and Flinders University policies and procedures. 

Other Responsibilities 

  • Any other responsibilities in line with the level of the role as assigned by the Supervisor and/or the University. 

Key Position Capabilities

KEY POSITION CAPABILITIES

  • Appropriate tertiary qualification in Information Technology or relevant technical area, and / or equivalent relevant experience in an IT environment.  

  • High level thinking, planning and analytical skills to support outcomes and meet the University's strategic goals. 

  • Well developed skills in contributing to a team reaching its full potential, including well developed interpersonal and relationship management skills. 

  • General experience in dealing with customer relationships and expectations. 

  • General experience in agile ways of working including exposure to scaled agile methodologies and/or collaborating and delivering through a matrix structure. 

  • Well developed self-improvement and growth mindset/approach to the role and as part of a wider team. 

  • Well-developed interpersonal influence and demonstrated ability to negotiate and communicate effectively with staff and customers across a diverse organisation particularly during the design, management and implementation of customer solutions. 

  • Significant experience in supporting and maintaining Commercial-Off-The-Shelf (COTS) applications and Software as a service and enterprise applications and systems. 

  • Broad knowledge and experience in the design and execution of application upgrades including planning, test plan, execution and program close out using good change management principles and practices. 

  • Broad knowledge of the principles and practices of the software development lifecycle. 

  • Higher education experience advantageous. 

  • A National Police Certificate which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position.  If you have any queries in this regard please raise them with the named contact person in this Position Description in the first instance.

For application enquiries please contact: Lesley Parker



Information for Applicants:

You are required to provide a suitability statement of no more than three pages, addressing the key capabilities of the position as outlined above. In addition, you are required to upload your CV.

A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

We are seeking to increase the diversity to improve equal opportunity outcomes for employees, and therefore we encourage female applicants, people with a disability and/or from Aboriginal or Torres Strait Islanders descent to apply.

Please note, late applications and applications sent via agencies will not be accepted.

Applications Close 11:59pm:

19 Sep 2021
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