Senior IDS Cloud & Server Services Specialist

About Flinders

Our bold vision, captured in our Strategic Plan: making a Difference: The 2025 Agenda, is to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates.

To realise this ambition, we recently made a significant organisation change to a six College structure with a professional staff and services alignment.

We recognise the key to our success is exceptional people and we’re seeking an outstanding individual to join the team of our transformed university.

Employment Type:

Continuing

Position Summary

Availability:
Continuing | Full-Time
Compensation Grade:
Higher Education Officer Level 8
Salary Range:
$102,143 - 113,079 p.a.
Reporting To:
Senior IDS Cloud & Server Services Lead
Under broad direction, the role is responsible for the technical and operational design, implementation, continuous improvement and support of the University’s hybrid cloud based infrastructure.
The role is responsible for the server systems and storage area network (SAN) services and the provision of storage access and backup to the wider University community.
The role is also responsible for ensuring that customer needs for cloud infrastructure, server and storage systems are fully addressed and are consistent with best practice approaches.

Key Position Responsibilities

The key position responsibilities include: 

Technical Management & Support 

• Leading and overseeing the technical and operational management and support of the University's cloud infrastructure, server and storage services ensuring all relevant policies, procedures and service standards are adhered to. 

• Leading the implementation of computing policies and programs, ensuring the availability, reliability and scalability of servers and operating systems to address the needs of the University. 

Technical Vision & Roadmap 

• In collaboration with relevant stakeholders, developing, implementing and managing the vision and associated roadmap for cloud and server infrastructure services, ensuring the vision and roadmap is aligned to the strategic objectives and relevant governance principles of IDS and Flinders University. 

• Developing business cases for new or enhanced technologies and solutions to support the delivery of the roadmap.  

Technical Knowledge & Excellence 

• Conducting both formal and informal market scanning and benchmarking activities to be aware of emerging market offerings and trends. 

• Periodically participating in knowledge building activities and events to be aware of latest/best practices related to the role and to keep skills and knowledge up to date. 

• Managing the provision of timely and effective advice and support to customers and stakeholders by identifying improvements to support services and providing technical expertise to enable customers to adopt new technologies and processes. 

Risk, Governance & Ways of Working 

• Assisting with the management of day-to-day vendor interactions and relationships using sound commercial judgement in accordance with University procurement policies. 

• Supporting and maintaining an agile based way of working to manage, refine, and prioritise the activity backlog based on relevant customer and IDS priorities.  Balancing the need to support day to day operations in a stable and reliable manner, with the need to undertake functional enhancements and new features for customers. 

• Identifying, managing and mitigating risks related to the activities being undertaken by the role in line with IDS and Flinders University polices and procedures. 

• Ensuring compliance with all relevant IDS and Flinders University policies and procedures.  

Other Responsibilities 

• Any other responsibilities in line with the level of the role as assigned by the Supervisor and/or the University. 

Key Position Capabilities

• Appropriate tertiary qualification in Information Technology or relevant technical area, and / or equivalent relevant experience in an IT environment.
• High level strategic thinking, planning and analytical skills to support outcomes and meet the University's strategic goals.
• High interpersonal and relationship management skills.
• Broad experience in building and managing customer relationships and expectations. 
• Broad experience in agile ways of working including exposure to scaled agile methodologies and/or collaborating and delivering through a matrix structure
• High level self-improvement and growth mindset/approach to the role and as part of a wider team.
• High level interpersonal influence and demonstrated ability to negotiate and communicate effectively with staff and customers across a diverse organisation particularly during the design, management and implementation of customer solutions.
• Broad experience with server based systems, virtual server environments and associated software, storage and backup systems in a large scale network environment.
• Broad knowledge of infrastructure as a service (IaaS) such as Azure, AWS.
• Higher education experience advantageous.

For more information regarding the position, or to have a confidential discussion, please contact: Mr David Dickinson

How to Apply 

Please review the Key Position Capabilities above and submit a Suitability Statement of no more than 3 pages addressing the criteria. Applications without a Suitability Statement may not be considered. For more information, please see our How To Apply page.

Information for Applicants:

A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

We are seeking to increase the diversity to improve equal opportunity outcomes for employees, and therefore we encourage female applicants, people with a disability and/or from Aboriginal or Torres Strait Islanders descent to apply.

Please note, late applications and applications sent via agencies will not be accepted.

Applications Close 11:59pm:

25 Aug 2022