Senior Advisor - Student Experience

About Flinders

Our bold vision, captured in our Strategic Plan: making a Difference: The 2025 Agenda, is to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates.

To realise this ambition, we recently made a significant organisation change to a six College structure with a professional staff and services alignment.

We recognise the key to our success is exceptional people and we’re seeking an outstanding individual to join the team of our transformed university.

Employment Type:

Fixed Term (Fixed Term)

Position Summary

Availability
Fixed Term until July 2023 | Full-Time
Compensation Grade:
Higher Education Officer Level 7
Salary Range:
$90,063 - $99,696 p.a.
Reporting to:
Manager, Student Experience
Deputy Vice-Chancellor (Students)
Under broad direction, the Senior Advisor, Student Experience is primarily responsible for developing and enacting student communication strategies, developed in partnership with the Manager, Student Experience, and for the operational management and ownership of the information and platforms used to support student engagement and communications within the team.
In addition, the position is responsible for monitoring the performance of communication and support platforms and advising management of the need for improvements.

Key Position Responsibilities

The Senior Advisor, Student Experience is accountable for:

• Developing communication plans and writing and editing a range of high-quality communication and marketing materials.

• Supporting professional and timely communications outcomes working with the Manager, Student Experience, and business units across the University to produce newsletters, updates, student surveys, and various other communications as required.

• Managing the operational aspects of current student facing online environments, including decision making on content, structure, navigation, and social media integration.

• Tracking and reporting on online, social, and digital media metrics for Student Experience, providing monthly and campaign specific reports to help guide the development of improvement strategies. 

• Participating in and supporting a range of Digital Strategy projects relating to online student experience.

• Contributing to ongoing improvements to the student experience, business processes and operational goals including reviews and development of guidelines, processes, training packages and support tools. Developing and maintaining local policies and procedures that deliver quality services and contribute to their continuous improvement.

• Progressing team goals and working collaboratively to reduce organisational ‘silos’, focusing on establishing and maintaining productive relationships with key internal groups to ensure collaborative work practices and development of a broad network of useful contacts.

• Engaging and effectively communicating with stakeholders and colleagues, promoting the University values and ethos, and delivering effective outcomes.

• Any other responsibilities in line with the level of the role as assigned by the Supervisor and/or the University. 

Key Position Capabilities

• A degree/tertiary qualification in a relevant field with extensive relevant experience, or an equivalent combination of relevant experience and/or education/training.

• High level written and verbal communication skills, with the ability to communicate clearly, concisely and effectively with people at all levels.

• Demonstrated experience in using Marketo for outbound communications and managing information provided on the web in a customer centric environment.

• Demonstrated experience in managing an online and social media strategy including developing and implementing new platforms, ensuring integration and consistency, and monitoring and reporting with a focus on ensuring improvements.

• Excellent skill in dealing with a broad range of individuals, groups, and organizations, and at all levels, including the ability to influence and negotiate.

• Contributes to organisational and team capability, fostering teamwork and collaborative behaviour.

• Highly developed time-management skills and a proven ability to cope with pressure associated with peak workloads in a fast-paced work environment.

• Proven ability to build effective relationships and develops professional networks with key stakeholders.

Prescribed Conditions for Employment

• Flinders University has introduced a COVID-19 Vaccination Policy that requires all new staff members to be up to date with their COVID-19 vaccinations, subject to medical exemptions. 

How to Apply

In addition to your Resume, please also upload a Cover Letter/Statement detailing your interest in the position and what makes you the right candidate.

For more information, please see our How To Apply page.

For more information regarding this position, please contact Slavka Rosewall.

Click here to view the Position Description.

Information for Applicants:

A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

We are seeking to increase the diversity to improve equal opportunity outcomes for employees, and therefore we encourage female applicants, people with a disability and/or from Aboriginal or Torres Strait Islanders descent to apply.

Please note, late applications and applications sent via agencies will not be accepted.

Applications Close 11:59pm:

03 Oct 2022