Senior Advisor, Case Coordination

• Full-time, Continuing position

• Salary Level HEW 8 + 17% Superannuation and Flexible Working Arrangements

• Based at the Melbourne CBD campus, and hybrid ways of working

About the Role

Are you passionate about student welfare and wellbeing? Join our dedicated team at RMIT as a Senior Advisor, Case Coordination, where you will provide senior operational responses and manage urgent and complex support needs for our students, including those under 18.

In this role, you will be accountable for coordinating timely and effective service to support the welfare and wellbeing of RMIT students. You will co-manage the day-to-day operations of the RMIT Staff Line, a crucial resource for staff to address urgent student support needs and manage critical incidents involving students. This dedicated contact point ensures that staff concerns about student welfare are addressed promptly and effectively.

Your role requires the capacity to respond rapidly, sensitively, and creatively to complex, extreme, and unpredictable situations, mitigating psychosocial risk associated with student mental ill-health. This involves direct contact with students, balancing organisational accountabilities, and working collaboratively within and across teams at RMIT, and at times, engaging with external providers.

What You’ll Bring to the Role:

• Expertise in Mental Health Assessments: Proven experience with evidence-based bio-psycho-social assessments and risk evaluations, including suicide and violence risk.

• Clinical Reasoning and Decision-Making: Strong skills in providing student-centred support, referrals, and treatment plans that empower students to enhance their wellbeing.

• Organisational Skills: Demonstrated ability to manage complex caseloads and coordinate effectively with multiple internal and external stakeholders, balancing individual needs with organisational accountabilities. 

• Team Collaboration: Exceptional interpersonal and resilience skills, with a track record of working cooperatively and flexibly within a team, building strong relationships and networks.

• Technical Proficiency: Experience with large-scale enterprise systems and databases, with accurate data entry and process documentation skills, maintaining sensitive information according to standards.

• Commitment to Excellence: A proactive approach to promoting a culture of safety, quality, and innovation, with a dedication to continuous improvement.

If you are ready to take on this rewarding challenge, apply now and help us support our vibrant and diverse community at RMIT.

Qualifications

• A degree OR a postgraduate qualification in a relevant discipline and/or significant relevant professional experience at a similar level.

• Current full registration with the Australian Health Practitioners Registration Agency (AHPRA) OR Australian Association of Social Workers (AASW).

Desirable:

• Mental Health accreditations in Social Work or Psychology

• Experience working in the post-secondary education system and the issues facing diverse student cohorts in a dual sector environment.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Portfolio

The Education Portfolio is headed by the  Deputy Vice-Chancellor  Education  and  Vice  President  who  leads  the planning  and  implementation  of  the  University’s  strategies  related  to  RMIT’s  academic  programs  and  the  RMIT student experience.

The Portfolio is responsible for services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of the student experience, learning and teaching outcomes and the management of learning and research information sources.

The Education Portfolio plays a key role in empowering students to access education, participate actively in the life of the University and achieve successful and fulfilling lives beyond graduation. The provision of a stimulating and satisfying experience for students is a priority for the University.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Kathryn Marriott  via email [email protected]. 

Position Description - Senior Advisor, Case Coordination

#LI-Hybrid

Applications Close:
6 Aug 2024 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.