Senior Administration Officer (Special Consideration)

Job no: 0062055
Location: Parkville
Role type: Full-time; Continuing
Department: Student and Scholarly Services
Salary: ​UOM 6 - $92,749 - $100,397​ p.a. plus 17% super 

• Drive quality improvements through data analysis and evidence-based recommendations. 
• Join a supportive team where your compassion and organizational skills make a real impact. 
• Brilliant benefits and a flexible hybrid work environment!  

About the Role 
Join us as a Senior Special Consideration Administration Officer, where you'll play a vital role in improving systems and processes to uphold quality in assessing special consideration applications.
Reporting to the Coordinator, Special Consideration, you'll address formal student complaints and serve as the escalation point within the Student Equity and Disability Services Team. You'll be tasked with analysing data, spotting trends, and suggesting evidence-based improvements to our services. If you're ready to make a difference and work closely with students and staff across various teams, we want to hear from you! 

Your responsibilities will include: 

• Actioning Special consideration applications within agreed policy timeframes.  
• Helping to manage escalated special consideration applications within the team and conduct reviews requested by students and relevant services. 
• Ensuring timely, accurate, and comprehensive record-keeping using administrative systems for inquiries, bookings, case-notes, and information management, adhering to Privacy legislation and University policies. 
• Generating regular reports (daily, weekly, monthly) for the Coordinator, Special Consideration, aiding in workflow planning and response to demand.  

Who we are looking for 
Are you a compassionate and empathetic communicator, adept at supporting students facing various challenges, stress, and anxiety in their academic journey? We're seeking someone with a demonstrated ability to engage sensitively with students, including those with mental health issues and neurodiverse backgrounds, while being mindful of intersecting factors. Your excellent interpersonal and communication skills, along with strong problem-solving abilities and sound judgment in policy application, are essential for this role. 

You will also have: 

• Tertiary qualification or an equivalent combination of relevant experience and education/training.  
• Strong organisational skills including a demonstrated ability to prioritise tasks, meet deadlines, and work effectively and efficiently with high volume processing  
• Knowledge of and ability to effectively utilise large complex databases, such as CRM and student systems and to ensure accurate records are maintained.  
• Proficient skills in case note taking and record keeping.  

For further information regarding responsibilities and requirements please refer to the attached PD. 

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check. 

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia. 

Your new team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation.  This team also delivers wellbeing and scholarly services to students and staff.​ 

The Student Equity and Disability Services (SEDS) is in the Wellbeing Services portfolio, which includes the University’s Health Service, Counselling and Psychological Services (CAPS), and the Chaplaincy service. SEDS is responsible for providing educational adjustments for students with a disability or health condition, are carers of a person with a disability, are defence reservists or emergency volunteers or for cultural or religious observance which impact their ability to participate fully in their studies. SEDS also under the authority of the Academic Registrar and processes eligibility for Special consideration applications on behalf of Academic Divisions. 

What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn .   

Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at [email protected] , with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us! 
If you feel this role is right for you, please apply with the following documents:  

• Resume 
• Cover Letter outlining your interest and experience 
• The responses against Selection Criteria 1 -4 ^ (found in the Position Description) 

If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at [email protected] , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address. 

Position Description