Reception Officer

Updated: about 2 years ago
Location: Waurn Ponds, VICTORIA
Deadline: 30 Jan 2022

Apply now Job no:518886
Work type:Part-time
Location:Geelong - Waurn Ponds
Categories:Administration, Hospitality


Do you have shift work experience in hospitality, education or administration?  Are you ready to work in a vibrant and lively student accommodation precinct where no two days are the same? 

Deakin Residential Services (DRS) Geelong, is looking to recruit two part time roles:

  • .8 FTE - Four shifts per week
  • .6 FTE - Three shifts per week
  • As a Reception Officer, you will be required to work across a variety of shifts on a 24/7 roster at the Waurn Ponds and Waterfront campuses.  The main shifts are 7.00am to 3.00pm, 3.00pm to 11.00pm and 11.00pm to 7.00am with the majority of shifts over nights and weekends.   You will provide reception, administration and program support services for Deakin Residential Services. This includes high-quality customer service to the current and future residents, families, University staff and external contractors. The position acts as a point of contact for residents and provides information as part of the community life of the residential complex, or referral to an appropriate service.  It also assists with the organisation and implementation of academic, social, cultural and sporting events/activities that facilitate a living and learning community.

    This position reports to the Reception Coordinator, Geelong and will have strong relationships with other members of the reception team, whilst providing assistance to the Campus Life Coordinator, Reservations & Revenue Officer, Maintenance Coordinator and General Manager of the respective campus as required. Regular and ongoing formal and informal contact and interaction with residents (students) is expected. Regular contact with Deakin Security is expected in order to facilitate incident responses. Regular liaison with other areas of the University will be required in order to assist with the provision of reception services, program support and administrative tasks.

    To be successful, you’ll have

    • proven successful ability to deliver high-quality customer service with experience in shift work
    • demonstrated ability to operate independently and effectively within a team environment
    • high level administrative skills including computer literacy, verbal and written communication and the ability to plan, time manage and implement activities
    • proven ability to remain calm under pressure as a first responder
    • good interpersonal skills including the ability to relate to people from diverse backgrounds, and particularly young people

    Your key responsibilities will be:

    • first point of contact for any after hours student interaction to assist in a professional manner with their inquiries, or to refer them to the relevant personnel or information source
    • assist with general maintenance issues as required
    • be equipped to professionaly respond to any situation, this may include acting as the Chief Fire Warden or First Aid Officer
    • assist with general administration and reception duties which will include maintaining the resident housing management system
    • coordinate bookings and delivery of services for short term accommodation customers
    • support the Campus Life Coordinator, Maintenance Coordinator and Reservations & Revenue Officer as required
    • any other duties as directed, commensurate with the scope and classification of the position

    This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakin’s Recruitment Procedure for further details). 

    Please submit your updated resume and a cover letter outlining your skills and experience for this role by 30 Jan 2022.

    Are You Ready?

    Deakin is a Victorian university with a global impact. We are an agile, dynamic and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

    We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

    We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all cultures, sexual orientation, and genders



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