Quality and Compliance Officer (HEO 5)

• Based in UniSA International at the City West campus
• Full-time, continuing position
• Commencement Salary: $73,341 per annum (plus 17% superannuation)

About the Role

The Quality and Compliance Officer analyses and provides technical advice in relation to onshore international student enrolments. The position will undertake a broad range of support tasks including administration of student requests and responding to queries from agents.

About UniSA

The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

UniSA International leads the University’s international recruitment and engagement strategies, and drives pioneering, holistic and dynamic strategies and innovations that forge and impact the University’s presence, reputation and revenue growth within an evolving and competitively crowded international space.

To deliver a sustainable increase in international student numbers aligned to projected targets, achieve the University’s broader aspirations and goals in international education and build upon already favourable global rankings, UniSA International works broadly and collaboratively with our internal, external, local, national and international partners to ensure that the University is clearly positioned as ‘the University of choice’ for high calibre prospective international students, partners, governments and agencies.

Core Responsibilities

• Analyse and interpret reports in relation to onshore international student enrolment variations and report on Confirmation of Enrolment documents to the Australian Government through the national PRISMS database
• Provide technical advice to international students and University staff through the application of National Code and University policy, together with the preparation and issue of Confirmation of Enrolment documents
• Timely administration of student requests for withdrawal, release, leave of absence and assessment of refunds requests against University policy and legislative requirements in preparation for authorisation by Pro Vice Chancellor: International
• Manage the Agent Contract Management System to ensure accuracy of database by reconciling, reviewing and providing feedback to external system administrators
• Develop and deliver training programs and information sessions for University staff to ensure knowledge and compliance requirements in regard to the ESOS Act are met

• Relevant tertiary qualification or equivalent demonstrated experience, knowledge and skills in administration, business or a related area
• Demonstrated ability in contributing to development, implementation, and continuous improvement of policies, procedures and systems that deliver quality service in a diverse and competitive operating environment
• Demonstrated ability to negotiate and resolve issues, problem solve and apply analytical skills to interpret reports, policies, procedures, legislation and external advice
• Highly developed verbal communication, high quality customer service and interpersonal skills, including the ability to liaise and build constructive relationships with a diverse range of people and cultures both internal and external to the University
• Highly developed written communication skills, and the ability to provide clear and concise correspondence, reports and other documentation, together with high level of computing skills with various Microsoft office applications and sound experience in maintaining databases

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

• Access to work from home arrangements
• Access to generous leave provisions under the Enterprise Bargaining Agreement
• Generous superannuation contributions of 17%
• Employee assistance program and personal development opportunities
• Staff study support
• Various on-site services available at our campuses which may include on-site gym

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.

How to Apply

For a copy of the position description and to apply, please visit Working at UniSA . The online application form will list the specific selection criteria that you need to address.

Please address your cover letter to Emma Kelvin, Recruitment Consultant. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 0482 or via email at [email protected] using job reference number 4368.

Applications close: 11.30pm Monday 12 September 2022

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

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Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

For further support, contact Recruitment Central on +61 8 8302 1700 or email [email protected] and you will receive a response within one working day.

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