Prospective Student Officer (International)

• ​​Full-time​, ​Continuing position​  

• Salary HEW 5  + 17% Superannuation and Flexible Working Arrangements 

• Based at the ​Melbourne CBD​ campus, ​but may be required to work and/or be based at other campuses of the University​ 

About The Position: 

 
The Prospective Student Officer is often the first point of contact for prospective students and plays a critical role in representing RMIT in an appropriate manner and encouraging prospective students to take advantage of what RMIT has to offer.     

As a member of the Study@RMIT Team, they will participate in both inbound and outbound interactions with future students, engaging in needs-based conversation to help them bring their vision for the future to life. You will be a subject matter expert on everything RMIT, proactively promoting tailor-made solutions and the benefits of studying at RMIT.   

The role will predominantly focus on International students looking to study at RMIT University, however based on demand may be required to assist in Domestic student enquiries.     

They will manage a number of contact channels including Phone, Email, Live Chat, Face to Face and any new and emerging channels, meeting and exceeding competitive student recruitment sales targets whilst ensuring accurate and careful maintenance of a CRM database.   

Standard shifts will be Monday to Friday between the hours of 8:30am -5:30pm. Weekend and evening work will sometimes be required 

To be successful in this position, you’ll have:  

• Demonstrated experience in being a pro-active team member whilst successfully responding to client needs measured through lead generation, conversion to application, and positive customer feedback.  

• Proven experience in an acquisition/sales/recruitment environment.  

• Call center experience in customer service and/or sales favourable 

• Experience with International Student Recruitment highly regarded, but not essential.   

• Exhibit high level written and verbal communication skills and comprehension skills, and confidently interact with clients from a diverse range of backgrounds.  

• Demonstrate ability to manage difficult client expectations with successful outcomes.  

• Experience with CRM for capturing lead and case data based on conversation with prospective students.  

• Ability to use multiple systems simultaneously, and work well under pressure whilst meeting KPI’s.  

• Ability to interpret complex information and effectively and efficiently converse with individuals at all levels while dealing with customers from diverse backgrounds.  

• Demonstrate foundational computer literacy skills. ​

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. 

About the ​Group​ 

The Global Marketing and Student Recruitment (GMSR) Group’s vision is to bring to life RMIT’s 2020 strategy by putting the student at the centre of everything we do, creating a differentiated brand proposition, developing integrated deep insights for all of our global students, and cultivating a differentiated and relevant service experience for those segments.  

The GMSR unit includes the following teams; Market Intelligence & Analysis; Market Development & Customer Innovation; Brand, Segments and Campaigns; Marketing Business Partners and Global Student recruitment.   

The Global Student Recruitment Team leads all sales and direct marketing activities. It also includes International admissions activities, International student services, sponsorship development, and agent management.   

To Apply  

Please submit your CV and covering letter addressing ​the Key Selection Criteria​ for this position by clicking on the ‘Apply’ link below.  

For further information about this position, please see Position Description below or contact Dustin Nguyen (Talent Acquisition Advisor) via email [email protected]  

Job Description  

#LI-Hybrid 

Applications Close:
4 May 2023 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.