Prospect Enquiry Agent

Job no:505809
Work type:Continuing - Full-time
Campus:Adelaide
Categories:Marketing, HEO4

(HEO4) $64,961 to $71,203 per annum plus an employer contribution of 17% superannuation applies

Continuing position available immediately 

We are seeking an enthusiastic Prospect Enquiry Agent with a passion for teamwork and outstanding service delivery

The Prospect Enquiry Agent provides exceptional customer service to prospective students in a multi-channel service environment with limited hand-off to ensure optimal customer experience. Working under general direction, they will provide a consistently high level of response to domestic and international prospects seeking information on programs or services (e.g accommodation) at the University of Adelaide. The Prospect Enquiry Agent will seek to form relationships with subject matter experts in faculties and other University teams, re-directing specialist enquiries where appropriate.

To be successful you will need: 

• Demonstrated experience and commitment in delivering customer-centric service.
• Ability to learn new systems and adopt to new technologies.
• Experience in a high volume telephone/email service structure, strong attention to detail and excellent writing skills.
• Experience in high pressure, high demand environments.
• The ability to work effectively across omni-service channels to meet demand and the student lifecycle.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaboration - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life. Flexible working arrangements are on offer for all roles at the University.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

Your division's broader role

The Division of University Operations enables the University's delivery of high-quality and distinct learning, teaching and research experiences. Its responsibilities link to Adelaide's strategic plan and focus on people, community, assets and infrastructure, and processes.

Learn more at: adelaide.edu.au/operations

If you want to change tomorrow, act today

Click on the 'Apply Now' button to be taken through to our application form. Please ensure you address and upload your responses to all of the selection criteria. Applications close 11:55pm, 14 July 2021. 

For further information

For a confidential discussion regarding this position, contact:

Dan Powell
Customer Experience Manager | Marketing and Recruitment 
P: +61 (8) 8313 9882
E: [email protected]  

You'll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.

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