Process Analyst: Student Administration (HEO 6)

• Based in Student Academic Services at 101 Currie Street, Adelaide
• One (1) full-time continuing position and one (1) fixed term contract until May 2024
• Salary from $84,539 per annum (plus 17% superannuation)

About the Role

In the role of Process Analyst: Student Administration, you will assist the Manager: Campus Central in training and informing student administration staff across the University to achieve effective and consistent application of student administration processes. You will actively assist in ensuring the integrity and accuracy of data held within the University’s student system.

About UniSA Student and Academic Services (SAS)

The Student and Academic Services (SAS) Unit provides senior leadership, guidance and services which enable the University to maximise the success and experience of all UniSA students.  Acting as a key partner and facilitator with academic units, and working collaboratively with other central units, SAS is responsible for the development and maintenance of student facing services, policy, information systems and procedural frameworks.  The Unit coordinates and provides quality assurance for a number of University functions including student support, admissions, enrolments, research candidature, examinations, graduations, student finance and scholarships.

Core Responsibilities

• Contribute to the overall coordination of Campus Central operations including student system requirements, local and University wide processes, timelines, support and service arrangements, documentation and resources
• Facilitate the development and review of fully documented specifications and appropriate business process documentation as required, including those associated with modifications to system functions
• Undertake business process and training needs analysis, develop and review business process and training materials, deliver end-user training and provider end-user support
• Liaise with Campus Central Team Leaders to identify, advise and implement best practice within Campus Central for the delivery and management of student administration and services
• Evaluate and review student administration operations to identify service improvements and developments to support online service delivery and student self-management

• Commitment to a customer service culture and to working collaboratively in a team-based work environment
• Interpersonal and negotiation skills, including the ability to work with technical, academic and administrative staff at all levels of the organisation
• Demonstrated oral and written communication skills including experience in developing and providing training
• Well-developed problem-solving skills, including the ability to be innovative and creative in providing advice and generating solutions
• Ability to manage complex information systems and processes using highly developed analytical and information management skills, a high degree of computer literacy and the ability to troubleshoot system related problems

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

• Access to great personal development opportunities
• Generous superannuation contributions of 17%
• Flexible working conditions including 40% working from home
• Employee assistance and development programs
• Staff study support
• A variety of leave arrangements

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment.  Our people are authentic, resilient, and influential, and we deliver results. 

How to Apply

For a copy of the position description and to apply, please visit Working at UniSA.  The online application form will list the specific selection criteria that you need to address.  

Please address your cover letter to Jessica Frisari, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 4860. 

Applications close: 11.30pm Sunday 5 February 2023

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check.

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Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

For further support, contact Recruitment Central on +61 8 8302 1700 or email [email protected] and you will receive a response within one working day.

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