Platform Administrator/Developer (ServiceNow)

Embark on an exhilarating journey with us as we celebrate the triumphant completion of our digital transformation! Now utilising major platforms –

, we are passionately dedicated to elevating these technologies to maturity. In addition, we have a broad range of exciting projects in store, including the development of an

, the first university smart campus in Western Australia. Our mission is to position Curtin University at the forefront, delivering cutting-edge digital experiences for our students and staff.

If you enjoy technology, transformation, continual innovation, and change, we invite you to join our high performing Digital & Technology Solutions team.
 
Your new role

We are currently seeking an ambitious and innovative development professional to join our team as a Platform Administrator/Developer. In this role, you will work with the high performing Service Management team to identify and drive the continual improvement of the service management platforms (specifically, ServiceNow) that support IT and Enterprise Service Management practices at Curtin University.

This position will oversee two core components:

Platform Administration

• Maintain the stability and usability of the platform across production and non-production environments.
• Perform application maintenance to include performance monitoring and error identification and remediation
• Manage support for incidents and standard requests
• Lead upgrade planning and execution
• Manage instance security: user/group access, administration, access control lists. etc.
• Confirm the technical design and integration requirements with various systems to support processes that require data exchange

• Design, develop, configure, and customise (when necessary) platform applications and services, ensuring alignment to the Service Management guiding principles
• Deliver new functionality across applications
• Support the entire development lifecycle

• A background in IT, Development and/or System Administration, with the ability to confidently develop solutions (JavaScript or equivalent).
• Strong interpersonal skills with demonstrated ability to work directly with stakeholders and effectively conduct business analysis, testing and customer service.
• Well-developed oral and written communication skills to produce clear and concise documentation and correspondence.
• Demonstrated understanding and experience working with Microsoft, SharePoint and AWS platforms. ServiceNow certification and experience is highly desirable.

Our vision involves exploring cutting-edge technologies such as virtual agents and generative AI, presenting a unique opportunity to work with leading-edge solutions. We are seeking individuals who are not only enthusiastic about learning and staying informed of new technologies, but who also thrive in a collaborative and innovative team environment.

If you aren’t afraid to try new solutions, enjoy collaborating with a diverse range of stakeholders and are seeking to further develop your career in IT – we encourage you to apply now!

To learn more about this opportunity, please contact Lisa Findlater, Product Owner – Service Management via email at [email protected].
About us
We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. Situated on Whadjuk Nyungar Country, our vibrant campus includes an art gallery, gym, childcare and medical centre, and endless food options including a supermarket.
We encourage a progressive and diverse workplace, offering generous superannuation and salary packaging benefits. We are committed to looking after our employees by promoting health and wellbeing, work flexibility, and personal development opportunities.
For more information about our university, please visit www.curtin.edu.au
Join us!

To apply, please provide your CV and a cover letter to allow us to assess your suitability for this role. 

To view a copy of the Position Description, please copy and paste the following link into your web browser.
http://tinyurl.com/4jukvh6p
Applications close: 3:00pm on Wednesday, 07 February 2024.
 
Applicants should note that prior to appointment, any offer of employment is subject to completion of National Police Records checks, and background, integrity, and reference checks to Curtin’s satisfaction. At Curtin, we are committed to being a Child Safe organisation and this position may also require you to have a current Working With Children Check.

If you have any queries in relation to this application process, please contact our careers team on 08 9266 9000 (option 3,1).

Please note we are not accepting applications from recruitment agencies at this time.