Planning and Services Officer

RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work.  All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students.  Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam?

RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 140th globally and 11th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University

Rewards and Benefits:

• Competitive salary package and allowances

• Generous annual leave, carer leave and public holidays (Christmas and Tet Holidays)

• Private health insurance and wellness programs

• Professional development and career advancement

• Relocation and visa support

• Access to state-of-the-art facilities and resources

• A vibrant and diverse campus life and more!

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers

Position Summary

Property Services team has the responsibility to operate, maintain and enhance the buildings owned by RMIT University, oversee construction projects and ensure the provision of physical facilities services. Property Services consists of the following business units:

• Projects

• Facilities Management

• Campus Planning & Services

• Business Administration

The position will support Campus Planning & Services team in planning work on space and campus development. This position will also contribute to the provision of high-quality service to from tenants to RMIT students and staff.

Reporting Line

Reports to: Manager, Vendor and Services

Key Accountabilities

• Work on reports relating to space utilization and relevant documents for campus planning work.

• Produce reports regarding to service providers’ performance and work with Contract Services team to implement improvement plan.

• Coordinate with internal and external stakeholders in dealing contracts’ terms to purchase furniture for learning spaces when required and arrange disposal for old furniture. 

• Respond to requests relating to space, furniture and other services via phone, emails and in person.

• Manage all payment of utilities expenses and escalate to direct line manager if there is any concern re usage and report to relevant team to investigate.

• In charge of payment transactions of service contracts such as invoices, deposits, reimbursements and ensure that they are tracked and monitored accurately and comply with contract obligations.

• Follow up outstanding payments with tenants and report to line manager.

• Conduct Customer Survey on services providers to improve customers’ satisfactory. Support Customer services team response to clients and customers as required.

• Build the auto process between tenants/ vendors and RMIT using Power Automate to enhance the operation efficiency.

• Meeting minute when required.

• Perform other tasks as required by Manager, Vendor and Services.

Key Selection Criteria

• A Bachelor’s degree relevant to the business administration or relevant field

• Two-year work experience with demonstrated experience in managing services contracts

• A proactive approach to planning, coordination and delivery of work.

• Organised with good time management skills

• High level attention to detail

• Strong skills in coordination, liaison, and communication.

• Demonstrated skills to work in a team

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 5.5 – 6.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

For any role, English Language Proficiency may also be proven by showing successful completion of secondary education to a level qualifying to enter university study while being instructed through the medium of English, as per the RMIT University recognised qualification list.

How to Apply

Please click on the 'Apply Now' button. When submitting your application, please include the following documents:

• Cover letter

• Curriculum Vitae/Resume

• Qualifications

• National ID card

Applications Close:
16 thg 5 2024 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us