Phone worker CALD focus - Tuning in Online Programs (TOP)

Job no: 0058498
Location: Mindful Travancore
Role type: Fixed-term until 30th June 2025
Faculty: Medicine, Dentistry and Health Sciences
Department/School: Department of Psychiatry, Melbourne Medical School
Salary: UOM 5- $76,886 - $88,312 p.a. (pro rata for part time) p.a. plus 17% super

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands.

About - Mindful – centre for training and research in developmental health

Mindful – centre for training and research in developmental health is funded by the Victorian Department of Health and Human Services and auspiced by the University of Melbourne. It provides professional development training to the child development industry, including one- and two-year courses enrolling hundreds of students annually.

Mindful is the lead agency for the early intervention studies associated with the Tuning in to Kids® suite of program, and the evaluation of these programs is the key component of Mindful research activities, including the supervision of Masters and PhD students.

Tuning in Online Programs (TOP) acknowledges the support of the Victorian Government.

About the Role

TOP is a new state-wide online parenting program for Victorian parents and carers of children aged 0-11 years of age. The successful applicant will deliver level 2 of the program, providing follow-up phone calls to parents who are completing or have completed TOP Lite (the self-paced online program content) and who have a culturally or linguistically diverse (CALD) background.

The phone worker will typically make one call to parents who have requested support in applying the online parenting material in TOP Lite in their family context. The phone worker will assess if the parent then wants or needs referral on to the TOP Group (Level 3) or to another agency. Some families may require more than one phone call. The focus for this role is culturally and linguistically diverse (CALD) families.

Responsibilities include:

• Provide phone support calls to parent/carers to assist them to apply TOP Lite materials with their infants or children
• Understand parent/carers’ challenges with parenting and determine their needs
• Provide parent/carers with relevant resources and/or referrals as required, including supported referrals
• Actively participate in supervision and training both at team and individual levels

About You
You will bring your excellent interpersonal skills, over the phone and in person. We will be able to talk with families using an emotion-focused approach.

You will also have:

• Qualifications in social or community services; health or mental health; early childhood. Possible qualifications:  
  • Certificate III, Certificate IV or Diploma  
  • Graduates or post-graduate students in Maternal Child Health, Early Childhood, Social Work, Community Services, Allied Health or Nursing  
• Experience with working with parents and carers from culturally and linguistically diverse backgrounds on their parenting  

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

Please note: To be considered for this role you must have current valid work rights for Australia.

About the University
The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

Benefits of Working with Us
In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

• Flexible working arrangements, generous personal, parental and cultural leave
• Competitive remuneration, 17% super, salary packaging and leave loading
• Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
• Discounts on a wide range of products and services including Myki cards and Qantas Club
• Career development opportunities and 25% off graduate courses for staff and their immediate families

To find out more, visit https://about.unimelb.edu.au/careers/staff-benefits .

Be Yourself
We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity.  First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

Join Us!

If you feel this role is right for you, please submit your application including a brief cover letter, your resume and your responses against the selection criteria^ (found in the Position Description) for the role.

^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments with the recruitment process, please contact us at [email protected] .

Position Description