Payment Services Assistant

• Finance and Business Services

• Broaden your career with one of QLD’s largest employers

• Achieve a work-life balance with 36.25 hours/wk, purchased leave, WFH + more 

• Fixed-term opportunity for up to 12 months

• Based at our vibrant St Lucia campus

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

• 17% superannuation contributions

• 17.5% annual leave loading

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

• On campus childcare options

• Cheap parking (from just $5.75 a day)

• Salary packaging options

About This Opportunity 

The Payment Services (PS) Assistant is responsible for the processing and verification of data into the University’s Accounts Payable system in preparation of creditor payments, management of internal and external queries and general administration including the distribution of postal mail. This role will report to the Senior Payment Services Officer.

The Payment Services Assistant position sits within the Procurement and Payment Services group which forms part of Finance and Business Services (FBS).  Therefore, the occupant will be expected to apply a combination of financial knowledge and customer service skills to support the FBS Division and University in achieving its goals.

The Payment Services team are collectively responsible for the administration, management, and support of UQ’s Payment Services system, interfaces, products and processes. As well as the central processing of payments for vendor invoices and miscellaneous payable batches. 

Key responsibilities will include: 

• Perform processing of supplier invoices, payment requests and entry of financial information. 

• Record in-coming and out-going data batches in the relevant control logs. 

• Provide efficient, consistent, and accurate delivery of Payment Services transaction services within a large client portfolio.

• Resolve queries in a timely manner and escalate any outstanding issues to ensure a timely resolution and customer satisfaction with the services provided. 

• Ensure compliance of all Payment Services transactions with governance protocols, ensuring that University policies and procedures, as well as legislative requirements, are followed and adopted appropriately.

• Maintain working knowledge of client business operations and understands the need for Payment Services transactions processing, and any requirements to ensure service quality, timeliness, and accuracy by the Payment Services team. 

• Support the implementation of Payment Services improvement projects and initiatives that have a dependency on accounts payable transactions processes and implements key service delivery requirements to meet client needs. 

This is a full-time, fixed term position for up to 12 months.  

At HEW level 4, the full-time equivalent base salary will be in the range $71,640- $75,957, plus a generous super allowance of up to 17%. The total FTE package will be up to $83,818 - $88,870 annually.  As these roles are covered by an Enterprise Agreement, you will also receive regular remuneration increases in line with the Enterprise Agreement.

About You  

• Diploma level qualifications in accounting, business, commerce, or a related field, and/or equivalent combination of relevant training and professional experience.

• Ability to apply knowledge of finance systems, policies, and processes to a wide range of financial transactions to ensure accurate, timely and efficient transaction processing.

• Experience working in service delivery functions in complex stakeholder and policy environments, with the ability to establish and maintain productive working relationships with key stakeholders and clients ensuring service delivery meets key requirements.

• Experience working with enterprise technology and software solutions and systems, utilising multiple user modules for the submission of a diverse range of data and information sets.

• Ability to work effectively within a team environment, whilst taking full accountability for the efficient delivery of set tasks within agreed timeframes and to agreed service standards.

• Exceptional accuracy and attention to detail within a high-volume processing role, preferably an Accounts Payable function.

In addition, the following mandatory requirements apply:

• Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment. 

• Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. 

For more information about this opportunity, please contact Mrs Brenda Humphreys, Senior Payment Services Officer, via [email protected] .

 For application queries, please contact [email protected] stating the job reference number (below) in the subject line. 
 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section  

• Resume 

Other Information 

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion .  We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity , LGBTQIA+ , cultural and/or linguistic , Aboriginal and/or Torres Strait Islander peoples , or people with a disability . Accessibility requirements and/or adjustments can be directed to [email protected] .

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

Applications close 17 May 2024 at 11.00pm AEST (Job Reference Number - R-38816).